Director of Change Management & Adoption

Jobtailor; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a seasoned Change Management Lead in the United States to drive adoption across programs. You will lead change strategy, training development, and stakeholder engagement to ensure successful transformation initiatives.

You will coordinate cross-functional teams, craft communications, and define readiness metrics while aligning with business, regulatory, and client requirements. Travel up to 50% may be required.

Qualifications

• 5+ years of professional experience required.
• Experience supporting or leading change management, transformation adoption, training, communications, sales enablement, business readiness, operational readiness, or large-scale implementation programs required.
• Experience designing or overseeing role-based training, train-the-trainer models, SOP updates, knowledge management content, and user adoption support required.
• Ability to manage multiple workstreams, dependencies, timelines, issues, and stakeholders in a fast-paced, highly matrixed environment required.
• Bachelor's degree preferred.

Responsibilities

• Lead execution of the change management approach, including change strategy support, stakeholder planning, change impact assessments, readiness activities, adoption plans, and business engagement.
• Manage priorities, timelines, and operating rhythms for training, communications, sales enablement, SOP updates, and business readiness workstreams.
• Partner with business, operations, BPO, product, technology, client teams, sales, legal/compliance, regulatory, and service functions to align on change impacts, stakeholder needs, risks, dependencies, and adoption plans.
• Coordinate role-based training strategies, learning plans, training content, knowledge checks, train-the-trainer materials, and readiness support.
• Develop and execute communications plans, including stakeholder messaging, leadership updates, FAQs, talking points, engagement forums, feedback loops, and change narratives.
• Support sales enablement readiness by creating client-facing messaging, positioning support, objection handling, briefing materials, and enablement content.
• Ensure SOPs, job aids, playbooks, support procedures, knowledge articles, and operating model documentation are updated and aligned to future-state processes.
• Track change readiness, training completion, engagement feedback, adoption risks, stakeholder sentiment, open decisions, and action follow-up; elevate blockers with recommendations.
• Align change activities with migration waves, go-live timing, stabilization needs, and operational support plans.

Skills

Change Management

Training Development

Stakeholder Engagement

Sales Enablement

Operational Readiness

Cross-functional Collaboration

Storytelling

Communication Skills

Project Coordination

Education

High School Diploma

GED

Bachelor's degree (preferred)

Job description

Jobtailor is seeking a seasoned Change Management Lead in the United States to drive adoption across programs. You will lead change strategy, training development, and stakeholder engagement to ensure successful transformation initiatives.

You will coordinate cross-functional teams, craft communications, and define readiness metrics while aligning with business, regulatory, and client requirements. Travel up to 50% may be required.