Director of Care Coordination & Social Work

Mass General Brigham; Cambridge (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Mass General Brigham is seeking a Senior Case Management Leader to oversee patient care coordination across departments at onsite locations in Cambridge, MA. The role focuses on developing strategies to improve care delivery, outcomes, and regulatory compliance, while guiding a high-performing team through discharge planning and care transitions.

The ideal candidate has 5-7 years in case management and 3-5 years in management, with relevant RN/LCSW/healthcare administration credentials.

Qualifications

• Case management experience or care coordination 5-7 years required.
• Management/leadership experience role 3-5 years required.
• Licenses: LICSW, RN, OT preferred; HR Only preferred.

Responsibilities

• Lead and manage the case management department, ensuring all patient care coordination is effective and patient centered.
• Develop and implement policies and procedures for case management, ensuring alignment with hospital standards and regulatory requirements.
• Collaborate with physicians, nursing, and ancillary teams to facilitate patient care transitions, discharge planning, and follow-up care.
• Oversee the development and use of care plans, ensuring they are individualized, updated, and meet the needs of patients.
• Monitor and evaluate patient outcomes and resource utilization to ensure quality care and cost-efficiency.
• Manage staff recruitment, training, and performance evaluation to maintain a high-performing case management team.
• Ensure compliance with all federal, state, and local regulations related to case management and discharge planning.
• Analyze case management data and trends to develop improvement strategies for patient care and operational efficiency.

Skills

Leadership

Communication

Collaboration

Analytical skills

Regulatory knowledge

Education

Bachelor’s Degree Nursing

Bachelor’s Degree Social Work

Bachelor’s Degree Healthcare Administration

Bachelor’s Degree Related Field

Master’s Degree Related Field (preferred)

Job description

Mass General Brigham is seeking a Senior Case Management Leader to oversee patient care coordination across departments at onsite locations in Cambridge, MA. The role focuses on developing strategies to improve care delivery, outcomes, and regulatory compliance, while guiding a high-performing team through discharge planning and care transitions.

The ideal candidate has 5-7 years in case management and 3-5 years in management, with relevant RN/LCSW/healthcare administration credentials.