Director Case Management & Social Work

The General Hospital Corporation; Cambridge (MA); On-site; USD 163,000 - 199,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an experienced leader to oversee the Case Management Department. This role coordinates patient care across departments, develops policies, and ensures compliant discharge planning with a focus on outcomes and resource optimization.

The position collaborates with physicians, nursing, and ancillary teams to improve transitions, care plans, and follow-up care, while managing staff performance and implementing quality initiatives across the organization.

Qualifications

• 5-7 years of case management or care coordination experience
• 3-5 years of management/leadership experience
• Licenses: LICSW, RN, OT preferred where applicable

Responsibilities

• Lead and manage the case management department, ensuring effective patient care coordination.
• Develop and implement policies for case management aligned with hospital standards and regs.
• Collaborate with physicians and nursing to facilitate transitions, discharge planning, and follow-up care.
• Oversee care plans to be individualized, updated, and patient-centered.
• Monitor outcomes and resource use for quality and cost-efficiency.
• Recruit, train, and evaluate staff in the case management team.
• Ensure compliance with federal, state, and local regulations in case management and discharge planning.
• Analyze data and trends to develop improvement strategies.

Skills

Leadership

Team management

Communication

Case management

Discharge planning

Data analysis

Care coordination

Regulatory knowledge

Education

Bachelor's Degree in Nursing

Bachelor's Degree in Social Work

Bachelor's Degree in Healthcare Administration

Master's Degree in Related Field

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for overseeing and managing case management services to ensure the efficient coordination of patient care across departments. Develop strategies to enhance care delivery, optimize patient outcomes, and ensure compliance with regulatory and hospital standards. Collaborates with clinical teams to facilitate patient transitions and improve resource utilization.

Does this position require Patient Care?
Yes

Qualifications

Essential Functions:

• Lead and manage the case management department, ensuring all patient care coordination is effective and patient centered.
• Develop and implement policies and procedures for case management, ensuring alignment with hospital standards and regulatory requirements.
• Collaborate with physicians, nursing, and ancillary teams to facilitate patient care transitions, discharge planning, and follow-up care.
• Oversee the development and use of care plans, ensuring they are individualized, updated, and meet the needs of patients.
• Monitor and evaluate patient outcomes and resource utilization to ensure quality care and cost-efficiency.
• Manage staff recruitment, training, and performance evaluation to maintain a high-performing case management team.
• Ensure compliance with all federal, state, and local regulations related to case management and discharge planning.
• Analyze case management data and trends to develop improvement strategies for patient care and operational efficiency.

Education:

Bachelor's Degree Nursing required or Bachelor's Degree Social Work required or Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred.

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials :

• Social Worker [Licensed Independent Clinical Social Worker - LICSW - State License] - Generic - HR Only preferred
• Occupational Therapist [State License] - Generic - HR Only preferred
• Registered Nurse [RN - State License] - Generic - HR Only preferred

Experience:

• Case management experience or care coordination 5-7 years required
• Management/ leadership experience role 3-5 years required.

Knowledge, Skills and Abilities

• Strong leadership and team management abilities, with a focus on staff development and performance management.
• Proficient in case management principles and discharge planning, with knowledge of care coordination strategies.
• Excellent communication and collaboration skills, with the ability to work across multiple departments and disciplines.
• Analytical skills to monitor data, evaluate outcomes, and identify opportunities for improvement.
• In-depth knowledge of healthcare regulations, patient rights, and compliance standards.

Additional Job Details (if applicable)

• Remote Type
• Onsite
• Work Location: 1575 Cambridge Street
• Pay Range: $ - $180,897.60/Annual
• Grade: 9

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 5