Director of Car Care Operations

AAA Club Alliance; Wilmington (DE); Hybrid; USD 115,528 - 202,200; Full time

Benefits offered by this job

Base salary range of $115,528 - $202,200

Annual Bonus (15% Target)

Health & Life Insurance

3+ weeks of paid time off accrued annually

401(K) plan with company match up to 7%

Tuition Reimbursement and Professional Certification Opportunities

Paid time off to volunteer

Job summary

A leading automotive service provider is seeking a Director of Car Care Operations in Wilmington, DE. This role involves leading operational strategies and ensuring high-performance across various locations. The ideal candidate will have over 10 years of experience in Car Care operations and significant leadership experience. This position offers a competitive salary, hybrid schedule, and various benefits including health insurance and paid time off.

Qualifications

• Minimum of 10 years of applicable experience in Car Care operations.
• Minimum of 8 years of leadership or management experience in a customer service and sales environment.
• Valid driver's license required; ability to travel routinely (25–40%).

Responsibilities

• Lead the development and execution of end-to-end operational strategies.
• Provide performance insights on service execution to support customer retention.
• Identify underperforming areas and provide support to improve outcomes.
• Drive continuous improvement of workflows and best practices.
• Lead onboarding and continuous training for Car Care operations.

Skills

Leadership

Customer service

Process optimization

Inventory management

Education

Bachelor's degree in business, marketing or related field

Job description

Overview

AAA Club Alliance (ACA) is hiring for a Director of Car Care Operations to join our team. This position is based at ACA Headquarters at 1 River Place, Wilmington, DE 19801. The selected candidate must reside within a reasonable commuting distance of this office. Regular travel to ACA Car Care stores, other ACA locations, and other AAA Club locations is required; expect travel approximately 25–40% of the time.

What We Can Offer You

• Base salary range of $115,528 - $202,200 + eligibility for Annual Bonus (15% Target). The base pay range shown is a guideline and ultimate salary offered will be based on factors such as experience and geographic location
• Hybrid Schedule Available
• Health & Life Insurance
• 3+ weeks of paid time off accrued annually
• 401(K) plan with company match up to 7%
• Tuition Reimbursement and Professional Certification Opportunities
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a complimentary AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability

Primary Responsibilities

• Lead the development and execution of end-to-end operational strategies including inventory management, process optimization, and standardization across locations to improve profitability, efficiency, and customer experience.
• Provide performance insights on service execution to support customer retention and upselling opportunities.
• Collaborate on territory planning and resource alignment based on sales growth projections and market demands.
• Identify underperforming areas and provide support and direction to improve outcomes.
• Create, document, and implement standard operating procedures (SOPs) for all workflows.
• Drive continuous improvement of workflows and best practices across branches.
• Lead onboarding and continuous training for Car Care operations to ensure high performance, skills alignment, and internal talent growth.
• Use financial and operating data analyses to make strategic and/or tactical shifts, providing monthly outlook and forecast modeling of trends.
• Lead the Car Care Advisory Board, fostering collaboration across internal and external stakeholders while ensuring strategic initiatives are aligned and outcomes measured.
• Act as a liaison between Operations and Field leadership, ensuring clear and timely communication of priorities, challenges, and opportunities.
• Partner cross-functionally with Marketing, HR, Facilities, and other support teams to ensure sites are fully staffed, maintained, safe, and customer ready.
• Collaborate with Internal Audit to ensure compliance with policies and regulatory requirements, using audit insights to identify risk and implement corrective actions.
• Represent ACA and Car Care Operations to the community at large.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in business, marketing or related field required. A combination of education and experience may be considered in lieu of a degree.
• Minimum of 10 years of applicable experience in Car Care operations
• Minimum of 8 years of leadership or management experience in a customer service and sales environment
• Valid driver’s license required; ability to travel routinely (25–40%)

Equal Opportunity

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. We are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.