Car Care Assistant Manager

AAA Club Alliance; Harrisonburg (VA); On-site; USD 49,000 - 627,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match up to 7%

Paid time off and holidays

AAA Membership

Learning reimbursement up to $5,250/yr

Volunteer day

Job summary

AAA Club Alliance in Harrisonburg, VA is seeking an Automotive Repair Assistant Manager to lead the Car Care Center Service Department, drive productivity, and deliver exceptional customer service.

You will mentor technicians, service advisors, and sales associates, assist with hiring and training, ensure repairs meet manufacturer specs, and communicate clearly with customers.

This full-time role offers base pay and monthly incentives, plus a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required; degree considered with experience.
• 4+ years in automotive repair industry and leadership experience.
• ASE certification preferred.

Responsibilities

• Lead and supervise daily operations of the Car Care Center Service Department.
• Mentor technicians, service advisors, and sales associates to a high standard.
• Assist with hiring, onboarding, and performance management.
• Ensure repairs meet manufacturer specifications and quality standards.
• Communicate repair recommendations, timelines, and approvals to customers.
• Collaborate with team to maximize shop efficiency and profitability.
• Handle opening/closing, scheduling, estimates, and work orders.
• Ensure compliance with AAA Car Care policies and safety regulations.

Skills

Leadership

Coaching

Problem-solving

Organization

Customer service

Communication

Shop software

Diagnostics

Education

High school diploma or equivalent

Tools

Automotive diagnostic tools

Shop management software

PC-based applications

Job description

Accelerate Your Career with AAA Club Alliance!

Are you a natural leader with a passion for maximizing performance and delivering results? This is your opportunity to take the wheel and steer your career forward with AAA Club Alliance. As an Automotive Repair Assistant Manager, you'll play a key role in daily shop operations—leading service department activities, developing high-performing teams, and ensuring every customer receives exceptional service. Leveraging your automotive expertise, leadership abilities, and operational mindset, you'll help drive productivity, profitability, and a culture of excellence. Join our state-of-the-art facility, work with cutting-edge technology, and grow your career with a company that invests in your success.

Location: 1930 Erickson Avenue, Harrisonburg, VA 22801

What We Offer

The starting base compensation for this position is $48,726 - $62,176/yr. Actual pay will be based on factors such as applicant experience and geographic location. This position is eligible to earn monthly incentive pay based upon store sales and overall performance.

Schedule

Full-time, 5 days per week. No Nights - Store Open from 8:00 am to 5:00 pm Monday - Friday Ongoing training, development, and career growth opportunities across AAA’s Car Care network.

Your Impact as an Automotive Repair Assistant Manager

• Lead and support daily operations of the Car Care Center Service Department, ensuring efficient workflow, productivity, and exceptional customer service.
• Supervise, mentor, and develop Repair Technicians, Service Advisors, and sales associates while helping to foster a positive, high-performing team environment.
• Assist with hiring, onboarding, training, coaching, and performance management of service department associates.
• Ensure all vehicle repairs and maintenance services are completed accurately, professionally, and in accordance with manufacturer specifications and industry standards.
• Maintain clear and proactive communication with customers regarding repair recommendations, approvals, timelines, and service expectations.
• Partner with Service Advisors and sales associates to explain repair recommendations, secure customer approvals, and deliver an outstanding customer experience.
• Organize and prioritize work assignments to maximize shop efficiency, vehicle throughput, and parts procurement processes.
• Support store sales growth and profitability through effective operational execution and customer service excellence.
• Assist with opening and closing responsibilities, scheduling, estimate preparation, work orders, and overall store operations.
• Assume responsibility for store operations and sales performance in the Manager's absence.
• Ensure compliance with all AAA Car Care policies and procedures, including OSHA, M.A.P., state, and environmental regulations.
• Maintain a safe, clean, and organized work environment while ensuring proper maintenance of tools and equipment.
• Accurately complete and review required documentation, repair orders, inspections, and related administrative functions.
• Support inventory preparation, workflow monitoring, training initiatives, and other operational responsibilities as assigned.

What You’ll Bring

• High school diploma or equivalent required. A combination of education and relevant experience may be considered in lieu of a degree.
• Minimum of 4 years of experience in the automotive repair industry.
• ASE Certification preferred.
• Demonstrated leadership experience with the ability to coach, develop, and motivate team members.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Proficiency with automotive shop management software, diagnostic technology, and PC-based applications.
• Ability to manage multiple priorities and adapt to changing business needs.
• Valid driver's license with an acceptable driving record.
• Authorized to work in the United States.
• Ability to successfully complete all pre-employment screenings, including background and drug screening.

Benefits

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Car Care Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].