Automotive Repair Assistant Manager

AAA Club Alliance; Fairfax (VA); On-site; USD 59,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid parental leave

401k match 7%

PTO 2+ weeks

Paid holidays

Volunteer day + opportunities

AAA Membership

Job summary

AAA Club Alliance in Fairfax, VA invites an Automotive Repair Assistant Manager to lead our Car Care Center’s daily operations. You’ll mentor technicians, supervise service staff, manage scheduling, and ensure repairs meet standards.

Strong leadership and communication are essential to sustain top-quality customer experiences. Qualified candidates bring 4+ years in automotive repair, high school diploma (ASE preferred), and a track record of teamwork and organizational excellence.

Qualifications

• High school diploma or equivalent is required or a combination of education and experience.
• Minimum of 4 years of automotive repair experience.
• ASE certification preferred.
• Leadership experience with coaching and motivating teams.
• Strong organizational, analytical and problem-solving skills.
• Excellent verbal and written communication with a customer focus.
• Proficiency with shop management software and diagnostic tools.
• Valid driver's license and US work authorization.
• Able to pass pre-employment screenings.

Responsibilities

• Lead daily operations of the Car Care Center Service Department, ensuring efficiency and customer service excellence.
• Supervise and mentor repair technicians, service advisors, and sales associates.
• Participate in hiring, onboarding, training, coaching and performance management.
• Ensure repairs and maintenance meet manufacturer specs and industry standards.
• Communicate repair recommendations, timelines, and expectations with customers.
• Collaborate with service advisors and sales staff to secure approvals and deliver great service.
• Organize work to maximize shop throughput and parts procurement.
• Support store sales growth and profitability through operational excellence.
• Handle opening/closing duties, scheduling, estimates and work orders.
• Oversee store operations in the manager's absence.
• Ensure compliance with AAA Car Care policies and safety regulations.
• Maintain a safe, clean work environment and proper tool maintenance.
• Complete required documentation and administrative tasks.

Skills

Leadership

Mentoring

Communication

Organizational skills

Education

High school diploma or equivalent

ASE Certification preferred

Tools

Shop management software

Diagnostics technology

PC-based applications

Job description

Accelerate Your Career with AAA Club Alliance! Are you a natural leader with a passion for maximizing performance and delivering results? This is your opportunity to take the wheel and steer your career forward with AAA Club Alliance. As an Automotive Repair Assistant Manager, you'll play a key role in daily shop operations - supporting your team, mentoring technicians, and ensuring every customer drives away with confidence. With your organizational skills, business acumen, and automotive expertise, you'll help foster a culture of excellence, teamwork, and top-quality service. Join us in our state-of-the-art facility, leverage cutting-edge technology, and fuel your passion for the automotive industry with a company that invests in your success. Location: 9400 Main Street, Fairfax, VA 22031

What We Offer:

The starting base compensation for this position is $58,975 - $75,266/yr. Actual pay will be based on factors such as applicant experience and geographic location. This position is eligible to earn monthly incentive pay based upon store sales and overall performance. Schedule: Full-time, 5 days per week. Team members are required to work Saturdays as part of their regular schedule. The workweek includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off. Ongoing training, development, and career growth opportunities across AAA's Car Care network.

Your Impact as an Automotive Repair Assistant Manager:

• Lead and support daily operations of the Car Care Center Service Department, ensuring efficient workflow, productivity, and exceptional customer service.
• Supervise, mentor, and develop Repair Technicians, Service Advisors, and sales associates while helping to foster a positive, high-performing team environment.
• Assist with hiring, onboarding, training, coaching, and performance management of service department associates.
• Ensure all vehicle repairs and maintenance services are completed accurately, professionally, and in accordance with manufacturer specifications and industry standards.
• Maintain clear and proactive communication with customers regarding repair recommendations, approvals, timelines, and service expectations.
• Partner with Service Advisors and sales associates to explain repair recommendations, secure customer approvals, and deliver an outstanding customer experience.
• Organize and prioritize work assignments to maximize shop efficiency, vehicle throughput, and parts procurement processes.
• Support store sales growth and profitability through effective operational execution and customer service excellence.
• Assist with opening and closing responsibilities, scheduling, estimate preparation, work orders, and overall store operations.
• Assume responsibility for store operations and sales performance in the Manager's absence.
• Ensure compliance with all AAA Car Care policies and procedures, including OSHA, M.A.P., state, and environmental regulations.
• Maintain a safe, clean, and organized work environment while ensuring proper maintenance of tools and equipment.
• Accurately complete and review required documentation, repair orders, inspections, and related administrative functions.
• Support inventory preparation, workflow monitoring, training initiatives, and other operational responsibilities as assigned.

What You’ll Bring:

• High school diploma or equivalent required.
• A combination of education and relevant experience may be considered in lieu of a degree.
• Minimum of 4 years of experience in the automotive repair industry.
• ASE Certification preferred.
• Demonstrated leadership experience with the ability to coach, develop, and motivate team members.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Proficiency with automotive shop management software, diagnostic technology, and PC-based applications.
• Ability to manage multiple priorities and adapt to changing business needs.
• Valid driver's license with an acceptable driving record.
• Authorized to work in the United States.
• Ability to successfully complete all pre-employment screenings, including background and drug screening.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Car Care Work from home or remote positions

Primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We've created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We're dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles?

We recognize that you don't stop being a parent, caretaker, pet owner, or student because you're at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind- even after retirement.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].