Automotive Repair Manager

AAA Club Alliance; Columbus (OH); On-site; USD 69,000 - 101,000; Full time

Benefits offered by this job

Health benefits

2 weeks parental leave

401k match up to 7%

PTO 2+ weeks

Paid holidays

Volunteer opportunities

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance in Columbus, OH seeks an Automotive Repair Manager to lead our Car Care Center operations, staffing, scheduling, inventory, and financial performance. You will drive sales, implement pricing strategies, and ensure exceptional customer service.

Responsibilities include coaching staff, managing budgets, analyzing KPIs, building local partnerships, and maintaining safety compliance. A strong automotive background and leadership track record are essential; this is a full-time role

Qualifications

• Associate degree or equivalent required.
• Minimum 6 years of experience in automotive industry.
• 3 years of leadership or supervisory experience preferred.
• ASE Master Technician Certification strongly preferred.
• Ability to analyze financial reports, budgets, and KPIs.

Responsibilities

• Lead Car Care Center operations: staffing, scheduling, inventory, purchasing, workflow, customer service, and financial performance.
• Drive sales attainment, revenue growth, and profitability through pricing strategies and promotions.
• Recruit, hire, develop, coach, and evaluate associates.
• Identify training opportunities to maintain a skilled workforce.
• Monitor customer interactions and service quality to ensure exceptional experiences.
• Review repair recommendations and estimates with customers for transparency.
• Develop and manage facility budgets and monitor expenses.
• Analyze operational, financial, and KPI data to identify opportunities for improvement.
• Lead the team to achieve productivity, quality, and customer satisfaction goals.
• Build relationships with local businesses and vendors to generate new business.
• Serve as Health & Safety Officer, ensuring OSHA/EPA compliance.
• Collaborate with regional leadership to implement best practices.
• Provide technical guidance to associates.

Skills

Leadership

Staffing & Scheduling

Customer Service

Budgeting & Financials

Communication

Problem Solving

MS Office

Education

Associate degree or equivalent

Alternate education/experience considered

Tools

Automotive management software

MS Office

Job description

Automotive Repair Manager

Drive Your Career Forward with AAA Club Alliance! Are you a natural leader with a knack for maximizing performance and driving results? This is your chance to take the wheel and accelerate your career with AAA Club Alliance.

Location: 1335 Bethel Rd, Columbus, OH 43220

What We Offer

The base compensation for this position is $69,370 - $101,058/yr. Actual pay will be based on factors such as applicant experience and geographic location.

This position is eligible to earn monthly incentive pay based upon store sales and overall performance.

Schedule: Full-time, 5 days per week. Team members are required to work Saturdays as part of their regular schedule. The workweek includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off.

Career advancement opportunities within AAA’s growing Car Care network.

Your Impact as an Automotive Repair Manager

Lead all aspects of Car Care Center operations, including staffing, scheduling, inventory management, purchasing, workflow, customer service, and financial performance.

• Drive sales attainment, revenue growth, and profitability through effective pricing strategies, promotional initiatives, operational excellence, and customer retention efforts.
• Recruit, hire, develop, coach, and evaluate associates while fostering a culture of accountability, teamwork, and continuous improvement.
• Identify and coordinate technical, leadership, and sales training opportunities to maintain a highly skilled and customer-focused workforce.
• Monitor customer interactions and service quality to ensure exceptional customer experiences while effectively resolving escalated concerns and complaints.
• Review repair recommendations, service needs, and estimates with customers as needed, ensuring transparency and trust throughout the repair process.
• Develop and manage facility budgets, monitor expenses, and drive performance to achieve annual revenue and net income goals.
• Analyze operational, financial, and KPI data to identify opportunities for improvement and ensure business objectives are achieved.
• Lead the team in achieving productivity, quality, and customer satisfaction goals while maintaining compliance with company standards and performance expectations.
• Build and maintain relationships with local businesses, vendors, and community organizations to generate new business opportunities and strengthen AAA's presence in the market.
• Serve as the facility's Health & Safety Officer, ensuring compliance with OSHA, EPA, environmental, and local regulatory requirements.
• Collaborate with regional leadership and corporate partners to implement best practices, process improvements, and operational initiatives.
• Provide technical guidance and support to associates as needed.

Other duties as assigned.

What You’ll Bring

• Associate degree or equivalent required.
• A combination of education and relevant experience may be considered in lieu of a degree.
• Minimum of 6 years of experience within the automotive industry required.
• 3 years of prior leadership, management, or supervisory experience preferred.
• ASE Master Technician Certification strongly preferred.
• Demonstrated success leading teams, driving business performance, and achieving operational goals.
• Strong understanding of automotive service operations, workflow management, and customer service best practices.
• Ability to analyze financial reports, budgets, and key performance indicators to drive business decisions.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and automotive management software applications.
• Ability to work independently while effectively partnering with cross-functional teams and support departments.
• Valid driver's license with a minimum of 5 years of driving experience and an acceptable driving record.
• Ability to operate automatic and manual transmission passenger vehicles and light-to-medium duty trucks.
• Authorized to work in the United States.
• Ability to successfully complete all pre-employment screenings, including background and drug screening.
• Full time Associates are offered a comprehensive benefits package that includes:
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year And MORE!

Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category

Car Care Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].