Director of Cage Operations

Fairmount Park, Inc.; Norfolk (VA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

401(k) plan

EAP program

FSAs/HSA

Job summary

Fairmount Park, Inc. in Norfolk is seeking a Director of Cage Operations to lead the casino and pari-mutuel cages, count room, and credit/collections functions. You will set strategic direction, ensure regulatory compliance, and sustain accurate cash handling and guest service excellence.

The role requires 5–7 years of casino cage experience with at least 3 years in management, plus knowledge of Title 31, AML rules, and Illinois Gaming Board regulations; a bachelor’s degree is preferred.

Qualifications

• Bachelor's degree preferred in Accounting, Finance, or a related field.
• 5–7 years of progressive casino cage and count room experience.
• At least 3 years in management or leadership capacity.
• Casino credit and collections experience preferred.
• Must obtain and maintain a valid Illinois Gaming Board license and other required licenses.

Responsibilities

• Direct daily cage and count room operations to ensure accurate cash handling.
• Oversee credit decisions, limits, and aging reports; manage collections.
• Supervise drop, count, and equipment maintenance with internal controls.
• Maintain regulatory compliance and internal controls; audit variances.
• Develop and manage department budget; control labor and costs.
• Lead, train, and schedule staff; ensure guest service standards.
• Resolve guest concerns and support overall casino operations.

Skills

Cage operations knowledge

Count room operations

Credit & collections know-how

Regulatory compliance (Title 31, AML)

Leadership & team building

Education

Bachelor's degree preferred (Accounting/Finance related)

Tools

Casino management systems

Microsoft Office Suite

Job description

About Us

Fairmount Park Casino & Racing – where 100 years of heart-pounding horse racing meets exciting casino action! Whether you're cheering from the grandstand, trying your luck on the gaming floor, or enjoying a day out with friends, Fairmount Park is Casino & Racing is all about delivering fun, thrills, and unforgettable memories. From live racing tradition to modern entertainment, there's always something exciting happening at Fairmount Park is Casino & Racing!

Job Description

The Director of Cage Operations provides strategic leadership and oversight of the casino and pari-mutuel cages, satellite cages, count room, and credit and collections operations.

DUTIES AND RESPONSIBILITIES

Cage & Count Room Operations

• Direct daily operations: Oversee the casino and pari-mutuel cages, satellite cages, and count room, ensuring the accurate and secure handling of all cash, chips, and negotiable instruments
• Maintain bankroll accuracy: Ensure an accurate balance of cash in the bankroll
• Manage table games activities: Oversee markers, front money, and chip inventory

Credit & Collections

• Oversee credit decisions: Review credit applications, credit limits, outstanding marker balances, and aging reports
• Manage collections: Oversee collection activity in accordance with approved policies and procedures

Count Room & Equipment

• Manage drop and count: Direct the pickup, drop, and count of gaming cash in accordance with internal controls and regulations
• Maintain equipment: Oversee ticket redemption machines and cage and count room equipment, coordinating servicing to ensure reliable operation

Risk & Compliance Management

• Ensure regulatory compliance: Maintain thorough knowledge of Title 31, AML requirements, Illinois Gaming Board regulations, and state and federal law, ensuring department compliance, including accurate CTR and SAR reporting
• Strengthen internal controls: Develop, implement, and monitor cage policies, procedures, and internal controls, identifying vulnerabilities and updating procedures to mitigate exposure
• Resolve variances: Investigate, resolve, and document cage variances, overages and shortages, exceptions, and audit findings

Budget & Financial Management

• Manage departmental budget: Develop and manage the department budget, controlling labor and operating costs

Team Leadership & Development

• Build a high-performing team: Hire, train, coach, evaluate, and manage staff in accordance with organizational and approved departmental standards, policies, and programs
• Ensure adequate coverage: Maintain appropriate staffing and management coverage across all shifts to provide superior guest service and maintain controls

Guest Service

• Resolve guest concerns: Investigate and resolve guest issues and disputes within the cage
• All other duties assigned

QUALIFICATIONS

• Education Bachelor’s degree preferred, in Accounting, Finance, or a related field
• Experience 5–7 years of progressive casino cage and count room experience
• At least 3 years in management or leadership capacity
• Casino credit and collections experience preferred
• Must obtain and maintain a valid Illinois Gaming Board license, along with all other required licensing, as a condition of employment

Skills & Competencies

• Comprehensive knowledge of cage, count room, and credit operations
• Thorough knowledge of Title 31, AML requirements, and Illinois Gaming Board regulations
• Proficient in casino management systems and Microsoft Office Suite
• High level of integrity, with the ability to maintain strict confidentiality of financial data, guest information, and casino procedures
• Proven leadership skills, including the ability to motivate staff through a teamwork approach and delegate as needed

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Typical office environment Travel may be required Ability to work a flexible schedule, including weekends and holidays The work environment is fast-paced and contains bright lights, loud noise

Base Pay Range

Base Pay Range: $90,000.00 -$110,000.00 This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Benefits

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Equal Opportunity

Fairmount Park is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Fairmount Park Casino & Racing – where 100 years of heart-pounding horse racing meets exciting casino action! Whether you're cheering from the grandstand, trying your luck on the gaming floor, or enjoying a day out with friends, Fairmount Park is Casino & Racing is all about delivering fun, thrills, and unforgettable memories. From live racing tradition to modern entertainment, there's always something exciting happening at Fairmount Park is Casino & Racing!