IT Systems Analyst

Fairmount Park, Inc.; Norfolk (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Employee assistance program (EAP)

Job summary

Fairmount Park, Inc. is hiring an IT technician to install, operate, and repair computer systems. The role covers network OS maintenance, virtual servers, data backup, AD account management, and AV/phone system administration for events.

You will troubleshoot complex issues, produce user support, document incidents, and follow security and backup procedures while guiding IT staff and performing additional duties as needed.

Qualifications

• High school diploma or technical school certificate.
• Three or more years related experience; or equivalent combination of education and experience.
• Functional knowledge of Microsoft Office, desktop/server OS, backup utilities, VMware, helpdesk software, and PC hardware.
• A+-MCSE or CNA certification preferred.

Responsibilities

• Maintains network operating systems and virtual server environment.
• Secures system data via backup operations and incident reporting.
• Creates and maintains Active Directory accounts.
• Administers telecommunications and AV equipment for events.
• Troubleshoots complex system problems and provides high level user support.
• Maintains job logs and distributes end-user reports.
• Receives and responds to calls, pages and emails regarding PC/hardware issues.
• Follows department standards for security, backups, recovery and turnover.
• Supervises and develops IT technicians.
• Performs other duties as requested.

Skills

Microsoft Office

Desktop OS

Server OS

Data backup

Helpdesk software

VMware

Phone systems

PC hardware

Education

High school diploma or technical certificate

Tools

Cisco/Avaya phone systems

Job description

About Us

Fairmount Park Casino & Racing – where 100 years of heart-pounding horse racing meets exciting casino action! Whether you're cheering from the grandstand, trying your luck on the gaming floor, or enjoying a day out with friends, Fairmount Park is Casino & Racing is all about delivering fun, thrills, and unforgettable memories. From live racing tradition to modern entertainment, there's always something exciting happening at Fairmount Park is Casino & Racing!

Job Description

Installs, operates and conducts high level repairs to computer systems.

Essential Job Functions

• Maintains network operating systems.
• Maintains virtual server environment.
• Secures system data via backup operation.
• Creates and maintains Active Director Accounts.
• Administration of telecommunications phone systems, administers audio visual equipment, setup and removal of AV equipment for events.
• Troubleshoots complex system problems and provides high level support to users.
• Maintains job logs and distributes reports to end users.
• Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Utilizes the incident reporting system as designed for problem reporting and change management accurately documents instances of hardware failure, repair, installation and removal.
• Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures.
• Supervises and develops technical skills of IT technicians.
• Performs other duties as requested or assigned.

Qualifications

• High school diploma or technical school certificate
• Three or more years related experience; or equivalent combination of education and experience.
• Functional knowledge of Microsoft Office Applications, Microsoft Desktop Operation Systems, Microsoft Server Operating System, Data Backup Utilities, Helpdesk Software, VMware, Cisco/Avaya Phone Systems and PC Hardware.
• A-Plus, MCSE or CNA certification preferred.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands

• Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
• Frequently required to stoop, and kneel.
• Must occasionally lift up to 25 pounds.
• Able to interact with others while maintaining a positive and courteous demeanor.

Base Pay Range: 25.00 This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts.

Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans.

Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Fairmount Park is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Fairmount Park Casino & Racing – where 100 years of heart-pounding horse racing meets exciting casino action! Whether you're cheering from the grandstand, trying your luck on the gaming floor, or enjoying a day out with friends, Fairmount Park is Casino & Racing is all about delivering fun, thrills, and unforgettable memories. From live racing tradition to modern entertainment, there's always something exciting happening at Fairmount Park is Casino & Racing!