Director of Business Office

Acadia; Greenville (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading behavioral healthcare provider is seeking a Director of Business Office in Greenville, NC. This role involves overseeing financial counseling, billing, and collections functions, ensuring effective communication with insurance carriers, and managing staff to achieve departmental goals. The new facility aims to provide high-quality psychiatric care and support diverse mental health needs.

Qualifications

• Five or more years’ job-related experience required, preferably in behavioral health.
• Three or more years’ supervisory experience required.

Responsibilities

• Plan, develop, organize, implement, evaluate and supervise business office activities.
• Monitor key metrics such as cash collections and days outstanding.
• Provide staff management including hiring and training.

Skills

Revenue Cycle Technical Skills

Communication

Education

Bachelor’s Degree in Business Administration

High School Diploma

Job description

Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S.

Acadia Healthcare’s purpose is toLead Care with Lightand our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

We are looking for our onsite Director of Business Office in Greenville, NC.

Acadia Healthcare and ECU Health Behavioral Health Hospital have partnered to establish a state-of-the-art, two-story, 144-bed behavioral health hospital in Greenville, NC. This new facility will help meet the urgent need for accessible, high-quality psychiatric care in the region, expanding capacity to support patients with diverse mental health needs. Set to open in Summer 2025, the hospital—located just under a mile from ECU Health Medical Center—will offer a full range of inpatient and intensive outpatient services. Additionally, it will host GME and residency programs in psychiatry and internal medicine for ECU Health’s Brody School of Medicine, advancing medical education and training in behavioral health. Adults, seniors, children, and adolescents facing acute mental health challenges, including anxiety, depression, bipolar disorder, PTSD, and co-occurring disorders, will have access to specialized treatment and support at this center of excellence.

What would you do in this role?

Plan, develop, organize, implement, evaluate and supervise business office activities including the financial counselling, billing and collections functions for all service lines.

ESSENTIAL FUNCTIONS:

• Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
• Establish and maintain controls for all cash collected and posted in patient accounting system.
• Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
• Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.

• Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
• Lead and provide operational directives for all Business office activities related to the claim’s management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility.
• Define and provide the necessary support and leadership to achieve departmental goals and objectives.
• Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary.
• Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.

• Manage and direct subordinate staff to identify goals and objectives.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. Bachelor’s degree in Business Administration or related field preferred.
• Five or more years’ job-related experience required. Preferably in behavioral health.
• Three or more years’ supervisory experience required.

• Strong revenue cycle technical skills required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

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