Director of AI-Native Delivery Excellence

EPAM Systems Inc; Newtown (PA); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance (

Health Savings Account

Flexible Spending Accounts (Healthcare

Short-Term & Long-Term Disability

Life and AD&D Insurance

Employee Assistance Program

LinkedIn Learning access

401(k) match

Paid Time Off

Legal Plan

Identity Theft Protection

Accident Insurance

Employee Discounts

Pet Insurance

Employee Stock Purchase Program

Job summary

EPAM Systems, Inc. seeks a Director, AI-Native Delivery Management to own delivery and commercial outcomes for a portfolio of 2-4+ concurrent fixed-fee and managed-output AI-native engagements, including hands-on work on the most complex programs.

You will mentor Senior AI-Native Delivery Managers, define deliverables and SLAs, contribute to the practice playbook, govern risk, and manage C-level client relationships across the portfolio.

Qualifications

• 10+ years in delivery management, including direct, hands-on ownership of fixed-fee and/or output-based (SLA) engagements, not only T&M
• Demonstrated ability to run multiple concurrent engagements while still personally operating on at least one
• Working knowledge of agentic/AI-assisted delivery tooling and experience implementing an agentic SDLC / AI software factory delivery model
• Real hands-on technical depth, same bar as the Senior AI-Native DM role — able to contribute directly to deliverables on the engagement being personally operated
• Experience mentoring or coaching other delivery managers, ideally including contributing to onboarding material or delivery playbooks
• Strong stakeholder management and communication skills at the C-level across multiple concurrent engagements
• Commercial acumen: experience owning margin performance across more than one engagement at a time
• Ownership of the solution and the ability to shape it on the engagement(s) being personally operated — same standard as the Senior AI-Native DM, at portfolio scale

Responsibilities

• Own the definition and delivery of the solution, plus the commercial outcome, for a portfolio of 2-4+ concurrent fixed-fee and/or managed-output AI-native engagements
• Operate directly as the AI-Native DM on the portfolio's most complex or highest-risk engagements, while overseeing Senior AI-Native DMs running the others
• Define deliverables and acceptance criteria, or the output SLA and its measurement cadence, for each engagement in the portfolio before a team is assembled
• Mentor and coach Senior AI-Native Delivery Managers on the engagements they run — particularly on managed-output discipline, where the job is holding an SLA over time rather than delivering a fixed scope once
• Contribute engagement learnings — scope/output and SLA definition patterns, FDE staffing patterns, escalation triggers — into the practice's shared delivery playbook
• Provide input into AI-Native DM and FDE hiring criteria and interview loops, drawing on what's actually working across the portfolio
• Escalate and resolve delivery risk within the portfolio, backstopping Senior DMs without displacing them from their engagements
• Manage the commercial health of the portfolio: margin attainment against sold targets, SLA renegotiation cadence on managed-output engagements, and change-order discipline on fixed-fee engagements
• Own C-level client stakeholder relationships across the portfolio — client sponsors, EPAM BU and account leadership — as the accountable escalation point above the Senior DMs

Skills

Delivery leadership

Stakeholder management

SLA & risk management

Client relationship management

Mentoring / coaching

Commercial acumen

Tools

AI delivery tooling

Job description

EPAM Systems, Inc. seeks a Director, AI-Native Delivery Management to own delivery and commercial outcomes for a portfolio of 2-4+ concurrent fixed-fee and managed-output AI-native engagements, including hands-on work on the most complex programs.

You will mentor Senior AI-Native Delivery Managers, define deliverables and SLAs, contribute to the practice playbook, govern risk, and manage C-level client relationships across the portfolio.