AI-Native Service Delivery Director

EPAM Systems; Houston (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Flexible Spending Accounts

Life Insurance

Employee Discounts

LinkedIn Learning access

Job summary

EPAM Systems is seeking a Senior Service Delivery Manager/Director to be the single point of accountability for AI-native Managed Services programs for a major Energy client. You will own Build and Run, governance, and client relationships across geographies.

You will lead steering committees, QBRs, and initiative roadmaps, ensuring delivery excellence, cost control, and measurable business outcomes with an entrepreneurial mindset.

Qualifications

• 10+ years in Managed Services or IT delivery leadership with direct ownership of Build and Run operations
• Proven experience managing large-scale, complex programs with strategic business impact
• Entrepreneurial mindset with ownership and initiative
• Experience delivering AI-native solutions and process automation
• Strong track record in energy sector delivery governance and client satisfaction

Responsibilities

• Own program health across all workstreams: governance cadence, KPIs, SLAs, escalations, risks
• Run RAID process, define reporting, dashboards, and steering committee packs
• Drive consistent delivery practices, tooling, and quality across workstreams
• Lead executive relationships with C-level stakeholders across geographies and lead steering committees
• Build steady-state operations and AI-native capabilities into go-live design
• Own transition risk plans, readiness criteria, go/no-go checkpoints, and hypercare
• Own incident and problem management, optimize performance within SLAs
• Manage SOWs and change requests; protect against scope creep
• Develop organic growth opportunities and lead expansion proposals with the account team
• Lead and develop delivery leads and specialists in a high-accountability culture
• Improve employee NPS and reduce project attrition
• Contribute to talent acquisition and succession planning

Skills

Delivery leadership

Governance

Stakeholder management

AI-native solutions

Energy sector experience

Education

Bachelor’s or Master’s in CS/Engineering

Tools

ITIL

DevOps

Job description

EPAM Systems is seeking a Senior Service Delivery Manager/Director to be the single point of accountability for AI-native Managed Services programs for a major Energy client. You will own Build and Run, governance, and client relationships across geographies.

You will lead steering committees, QBRs, and initiative roadmaps, ensuring delivery excellence, cost control, and measurable business outcomes with an entrepreneurial mindset.