Director of AI-Driven Operations & Compliance Strategy

Advocate Health; Charlotte (NC); On-site; USD 90,000 - 140,000; Full time

Job summary

Advocate Health seeks a senior operations leader to oversee regulatory compliance, quality integration, and strategic planning across the department. The role includes training program oversight, budget management, and ensuring audits are passed while driving AI-enabled chat initiatives.

You will build relationships with executives, vendors and frontline staff, shaping service offerings, operational models, and future AI capabilities to support growth and high-quality patient interactions.

Qualifications

• Bachelor's degree required; master's degree preferred.
• Experience directing high-level clinical, financial, and regulatory managers.
• Strong leadership and strategic planning capabilities.

Responsibilities

• Ensure compliance with policies and procedures per regulatory standards.
• Integrate clinical quality across resources and departments.
• Develop and oversee Training and Education programs to meet audit requirements; create and maintain SOPs.
• Oversee financial operations including annual operating budgets.
• Lead AI-enabled chat platform development, implementation, and optimization; align with priorities.
• Direct operations of AI-enabled and human-assisted chat services; optimize workflows and performance.
• Build relationships with executives, directors, staff, vendors and stakeholders; present progress and metrics.

Skills

Leadership

Regulatory compliance

Policy development

AI/Chat platform familiarity

Education

Bachelor's degree

Master's degree preferred

Job description

Advocate Health seeks a senior operations leader to oversee regulatory compliance, quality integration, and strategic planning across the department. The role includes training program oversight, budget management, and ensuring audits are passed while driving AI-enabled chat initiatives.

You will build relationships with executives, vendors and frontline staff, shaping service offerings, operational models, and future AI capabilities to support growth and high-quality patient interactions.