Director, Administrative Ops & AI Strategy

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Retirement plans

Educational assistance

Job summary

Advocate Health is seeking a líder to lead the AI-enabled chat platform, directing operations for AI and human-assisted chat services. The role includes developing strategic plans, coordinating training, and building executive relationships to drive growth and quality across the department.

The successful candidate will oversee financial operations, regulatory alignment, and ongoing optimization of chat services, ensuring a high-quality patient and teammate experience within a large healthcare

Qualifications

• Bachelor's Degree required.
• Master's Degree preferred in Business or Healthcare.
• Experience directing high level clinical, financial, and regulatory managers.

Responsibilities

• Lead AI-enabled chat platform development and strategy.
• Direct operations of AI-enabled and human-assisted chat services.
• Develop and coordinate a strategic departmental plan.
• Build executive-level relationships and communicate progress and metrics.
• Expand service offerings and future AI-enabled capabilities.

Education

Bachelor's Degree

Master's Degree in Business or Healthcare related discipline

Experience directing high level clinical, financial, and regulatory managers

Tools

AI chat platform

Job description

Advocate Health is seeking a líder to lead the AI-enabled chat platform, directing operations for AI and human-assisted chat services. The role includes developing strategic plans, coordinating training, and building executive relationships to drive growth and quality across the department.

The successful candidate will oversee financial operations, regulatory alignment, and ongoing optimization of chat services, ensuring a high-quality patient and teammate experience within a large healthcare