Director Administrative- Operations Strategy

Advocate Aurora Health; Charlotte (NC); On-site; USD 90,000 - 140,000; Full time

Job summary

Advocate Health seeks a senior operations leader to oversee regulatory compliance, quality integration, and strategic planning across the department. The role includes training program oversight, budget management, and ensuring audits are passed while driving AI-enabled chat initiatives.

You will build relationships with executives, vendors and frontline staff, shaping service offerings, operational models, and future AI capabilities to support growth and high-quality patient interactions.

Qualifications

• Bachelor's degree required; master's degree preferred.
• Experience directing high-level clinical, financial, and regulatory managers.
• Strong leadership and strategic planning capabilities.

Responsibilities

• Ensure compliance with policies and procedures per regulatory standards.
• Integrate clinical quality across resources and departments.
• Develop and oversee Training and Education programs to meet audit requirements; create and maintain SOPs.
• Oversee financial operations including annual operating budgets.
• Lead AI-enabled chat platform development, implementation, and optimization; align with priorities.
• Direct operations of AI-enabled and human-assisted chat services; optimize workflows and performance.
• Build relationships with executives, directors, staff, vendors and stakeholders; present progress and metrics.

Skills

Leadership

Regulatory compliance

Policy development

AI/Chat platform familiarity

Education

Bachelor's degree

Master's degree preferred

Job description

Essential Functions

• Develops and ensures teammates are in compliance with policies and procedures as defined by all applicable regulatory agency standards.
• Manages integration of clinical quality within multiple resources required to function within the department
• Ensures Training and Education programs for all employees to meet requirements for effective operation as measured by full compliance with and passing of all audits. Includes development and maintenance of 'standard operating procedures'.
• Manages all financial operations including development of annual operating budgets.
• Works cooperatively to meet regulatory, corporate compliance and other government standards as required.
• Develops and coordinates a strategic plan as needed for department.
• Lead the development, implementation, and ongoing optimization of the organization's AI-enabled chat platform. Establish strategic direction, identify future capabilities, and align initiatives with organizational priorities.
• Direct operations related to both AI-enabled and human-assisted chat services. Ensure effective workflows, productivity, service quality, and operational performance across the function.
• Build and maintain strong relationships with executives, directors, frontline teammates, vendors, and other stakeholders. Develop executive-level presentations and communicate strategic updates, performance metrics, and implementation progress.
• Develop strategies to support increased utilization, expanding service offerings, and future AI-enabled capabilities. Assess resource needs and establish scalable operational models to support growth.
• Ensure both teammate-facing and consumer-facing chat services deliver a high-quality experience through effective team training, service design, and satisfaction monitoring.

Physical Requirements

Work requires walking, standing, sitting and lifting. Must lift a minimum of 10 pounds. Must speak English in simple, understandable terms and have an intact sense of sight and hearing. Must be able to be mobile within the entire healthcare system and other facilities that participate in the Oncology Research studies.

Education, Experience and Certifications

Bachelor's Degree required. Master's Degree in Business or Healthcare related discipline preferred. Exp. directing high level clinical, financial, and regulatory managers required.