Director of Aftermarket Growth & Services

Federal MFG LLC.; Alexandria (MN); Presencial; USD 130.000 - 180.000; Jornada completa

Descripción de la vacante

ProMach is seeking a Director of Aftermarket Business to lead a team of parts specialists, service technicians, and sales managers. You will drive the aftermarket growth strategy, own the P&L, and enhance revenue and margins through strategic initiatives and lifecycle programs.

Role requires deep commercial and technical understanding, plus leadership maturity to advance continuous improvement and customer success. Travel as needed; ERP/CRM experience preferred.

Formación

• 8+ years of progressive experience in Aftermarket, Service, or Commercial roles.
• 3+ years in a leadership role.
• Experience with ERP/CRM systems (e.g., Syteline, Salesforce).
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
• Willingness to travel as needed.
• Experience in automated industrial equipment or packaging machinery preferred.

Responsabilidades

• Develop and execute a comprehensive aftermarket growth strategy across parts, service, retrofits and technical support that aligns with company objectives.
• Own the full Aftermarket P&L, including budgeting, staffing, and pricing decisions to achieve revenue and margin targets.
• Drive customer retention and recurring revenue through preventive maintenance, rebuilds, upgrades, and lifecycle programs.
• Oversee quotation and order management, logistics, and billing for accuracy and timeliness.
• Establish and monitor KPIs and best practices for customer care, service scheduling, and fulfillment to deliver a consistent, world-class experience.
• Collaborate cross-functionally with Production, Supply Chain, Engineering, and Marketing to resolve recurring issues, address obsolescence, and drive design improvements.
• Champion Lean practices and continuous improvement to enhance productivity, responsiveness, and cost performance.
• Build, mentor, and empower a high-performing team that exemplifies safety, professionalism, accountability, and customer focus.
• Foster a proactive customer engagement model with structured escalation and resolution protocols.

Conocimientos

Strategic think­ing

Commercial acumen

Collaborative leadership

Customer-focused

Herramientas

Syteline

Salesforce

Microsoft Office

Descripción del empleo

ProMach is seeking a Director of Aftermarket Business to lead a team of parts specialists, service technicians, and sales managers. You will drive the aftermarket growth strategy, own the P&L, and enhance revenue and margins through strategic initiatives and lifecycle programs.

Role requires deep commercial and technical understanding, plus leadership maturity to advance continuous improvement and customer success. Travel as needed; ERP/CRM experience preferred.