Aftermarket Growth Director

Brenton LLC; Alexandria (MN); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical/dental programs

Life insurance

Generous paid time off

Retirement plan with company match

Job summary

ProMach seeks a Director of Aftermarket to lead parts, service, and sales teams, owning the full aftermarket P&L and driving revenue growth through strategic initiatives. You will collaborate across Production, Supply Chain, Engineering, and Marketing to improve reliability and customer satisfaction.

The role requires 8+ years in Aftermarket/Service, 3+ years in leadership, and experience with ERP/CRM systems. Strong leadership and a customer-focused mindset are essential, with travel as needed.

Qualifications

• 8+ years of progressive experience in Aftermarket, Service, or Commercial roles.
• 3+ years in a leadership role.
• Proficiency with ERP and CRM systems such as Syteline and Salesforce.
• Strong leadership, communication, and influencing skills across functions.
• Willingness to travel as needed.
• Experience in automated industrial equipment or packaging machinery preferred.

Responsibilities

• Develop and execute a comprehensive aftermarket growth strategy across parts, service, retrofits and technical support.
• Own the full Aftermarket P&L, including budgeting, staffing, and pricing decisions.
• Drive customer retention and recurring revenue through preventive maintenance, rebuilds, upgrades, and lifecycle programs.
• Oversee quotation and order management, logistics, and billing for accuracy and timeliness.
• Establish and monitor KPIs and best practices for customer care, service scheduling, and fulfillment.
• Collaborate cross-functionally with Production, Supply Chain, Engineering, and Marketing to resolve issues and drive design improvements.
• Champion Lean practices and continuous improvement to enhance productivity and cost performance.
• Build, mentor, and empower a high-performing team with safety and customer focus.

Skills

Leadership

Strategic thinking

Customer focus

Tools

Syteline

Salesforce

Job description

ProMach seeks a Director of Aftermarket to lead parts, service, and sales teams, owning the full aftermarket P&L and driving revenue growth through strategic initiatives. You will collaborate across Production, Supply Chain, Engineering, and Marketing to improve reliability and customer satisfaction.

The role requires 8+ years in Aftermarket/Service, 3+ years in leadership, and experience with ERP/CRM systems. Strong leadership and a customer-focused mindset are essential, with travel as needed.