Director of ADR Services

American Arbitration Association; Seattle (WA); Hybrid; USD 101,000 - 107,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Student loan repayment

403(b) retirement plan with company?

Pet insurance discounts

Generous PTO

Job summary

The American Arbitration Association seeks a Director of ADR Services to drive business development and regional outreach for Seattle and surrounding areas. You will promote AAA-ICDR’s dispute resolution solutions and manage complex arbitration and mediation caseloads, while nurturing client relationships and coordinating with industry partners.

The role requires 3–5 years in a business development setting, a Bachelor's degree in a related field, and strong MS Office and CMS skills.

Qualifications

• Bachelor's degree in business, legal, or related discipline; advanced degree preferred.
• 3–5 years of related business development experience, preferably in Legal Services; equivalent mix accepted.

Responsibilities

• Proactively identify and pursue opportunities to grow AAA's ADR services; develop business plans and pitches.
• Build and maintain relationships with clients, prospects, and industry partners; serve as resource for dispute resolution.
• Develop and deliver presentations to stakeholders to communicate AAA's value proposition.
• Analyze needs and metrics from CRM, case management systems, and surveys to improve service quality.
• Respond to inquiries about AAA's ADR services; recruit panel members per AAA criteria; participate in reviews.
• Review regional markets and key sectors to guide strategy; assist arbitrator training and events.
• Attend hearings and trainings; maintain reliable attendance and professionalism.
• Serve as primary case management contact; manage cases and ensure data integrity in CMS.
• Advise arbitrators on procedural hearing management and related issues; coordinate scheduling.

Skills

Identify close new business

Client relationship management

MS Office & case management systems

Travel 15-20%

Stakes/presentation to stakeholders

Education

Bachelor's degree in business/legal/related

Advanced degree preferred

Tools

Microsoft Office Suite

Case management systems

Job description

Overview

The Director of ADR Services is responsible for driving business development and outreach in the assigned region, promoting dispute resolution services, and managing the administration of complex arbitration and mediation cases. The role focuses on building effective business relationships with clients, advocates, and industry partners and promoting the use of AAA-ICDR's services.

Description

Director of ADR Services (2026-80)

Work Environment

This position offers a hybrid work arrangement; candidates must reside in a U.S. location within 125 miles of our Seattle, WA office.

• Seattle, WA: $101,000 - $107,000

This position is also eligible for an annual performance-based incentive.

Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Essential Functions

BUSINESS DEVELOPMENT AND OUTREACH

• Proactively identify and pursue opportunities to grow the organization's ADR services business; develop business plans and pitches to potential clients
• Play a vital role in the regional legal, business, and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services; build and maintain strong relationships with clients, prospects, and industry partners
• Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition
• Analyze needs, problems, and trends of users, as well as the quality of service delivered, by pulling relevant metrics from CRM systems, case management systems, business intelligence dashboards and feedback/survey responses
• Respond to inquiries regarding AAA's ADR services promptly
• Help recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participate in panel member reviews based on caseloads and needs
• Review and track trends regarding the regional markets and key sectors where AAA provides services
• Assist with arbitrator training programs, education programs/conferences, and elections as necessary
• Demonstrate regular, reliable, and predictable job attendance
• Attend on-site and in-person hearings, meetings, and training sessions

CASE MANAGEMENT

• Serve as the primary case management contact for parties and mediators on assigned cases; make decisions on case issues in consultation with the VP.
• Manage assigned cases and ensure information is entered and maintained in the case management system; make case-related decisions by applying knowledge of rules and procedures and exercising independent judgement and discretion
• Advise arbitrators on procedural hearing management and related issues
• Participate in hearings/conferences and provide feedback and recommendations to the VP to maintain or improve the quality and delivery of services
• Collaborate with colleagues across divisions and departments in scheduling and management of hearing facilities and event space
• Ensure confidentiality of case information and records; adhere to information security and data privacy policies

Education And Experience

• Bachelor's degree in business, legal, or related discipline
• Advanced degree preferred
• 3-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience.

Knowledge, Skills, & Abilities

• Ability to identify, pursue, and close new business opportunities; adept at building and managing client relationships.
• Ability to read and interpret case filings, read and interpret budgets and financial reports, read and interpret business correspondence, and procedure manuals
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and case management systems
• Ability to travel periodically (15-20%) to clients, training events, AAA offices, and conferences

About Us

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.