Director of ADR Services

American Arbitration Association; Washington; Hybrid; USD 101,000 - 107,000; Full time

Benefits offered by this job

Annual incentive

Health, dental, orthodontia, andVision

Student loan repayment

403(b) retirement plan with company 4%

Pet insurance discount

Generous paid time off

Job summary

The American Arbitration Association is seeking a Director of ADR Services to drive regional business development and outreach, promoting dispute resolution services, and overseeing complex arbitration and mediation case administration. This hybrid role requires residence within 125 miles of Seattle, WA, with a competitive compensation package and incentive opportunities.

Responsibilities include building client relationships, delivering compelling pitches, and guiding panels and arbitrator

Qualifications

• Bachelor's degree in business, legal, or related discipline; advanced degree preferred.
• 3–5 years of related work experience in a business development role, preferably in the Legal Services field.
• Equivalent combination of education and work experience.

Responsibilities

• Proactively identify and pursue opportunities to grow the organization's ADR services business.
• Develop business plans and pitches to potential clients.
• Build and maintain strong relationships with clients, prospects, and industry partners.
• Develop and deliver engaging presentations communicating the organization's value proposition.
• Travel as needed (approximately 15–20%) to clients, training events, and AAA offices.

Skills

Business development

Relationship management

Presentation skills

Travel flexibility

CRM systems

Education

Bachelor's degree in business, legal, or related discipline

Advanced degree preferred

Tools

Microsoft Office

Case management systems

CRM systems

Job description

Pay Range: Seattle, WA: $101,000 - $107,000

The Director of ADR Services is responsible for driving business development and outreach in the assigned region, promoting dispute resolution services, and managing the administration of complex arbitration and mediation cases. The role focuses on building effective business relationships with clients, advocates, and industry partners and promoting the use of AAA-ICDR's services.

Work Environment

This position offers a hybrid work arrangement; candidates must reside in a U.S. location within 125 miles of our Seattle, WA office. This position is also eligible for an annual performance-based incentive. Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

ESSENTIAL FUNCTIONS

BUSINESS DEVELOPMENT AND OUTREACH

• Proactively identify and pursue opportunities to grow the organization's ADR services business
• Develop business plans and pitches to potential clients
• Play a vital role in the regional legal, business, and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services
• Build and maintain strong relationships with clients, prospects, and industry partners
• Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition
• Analyze needs, problems, and trends of users, as well as the quality of service delivered, by pulling relevant metrics from CRM systems, case management systems, business intelligence dashboards and feedback/survey responses
• Respond to inquiries regarding AAA's ADR services promptly
• Help recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participate in panel member reviews based on caseloads and needs
• Review and track trends regarding the regional markets and key sectors where AAA provides services
• Assist with arbitrator training programs, education programs/conferences, and elections as necessary
• Demonstrate regular, reliable, and predictable job attendance
• Attend on-site and in-person hearings, meetings, and training sessions

CASE MANAGEMENT

• Serve as the primary case management contact for parties and mediators on assigned cases; make decisions on case issues in consultation with the VP
• Manage assigned cases and ensure information is entered and maintained in the case management system; make case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion
• Advise arbitrators on procedural hearing management and related issues
• Participate in hearings/conferences and provide feedback and recommendations to the VP to maintain or improve the quality and delivery of services
• Collaborate with colleagues across divisions and departments in scheduling and management of hearing facilities and event space
• Ensure confidentiality of case information and records; adhere to information security and data privacy policies

EDUCATION AND EXPERIENCE

• Bachelor's degree in business, legal, or related discipline
• Advanced degree preferred
• 3-5 years of related work experience in a business development role, preferably in the Legal Services field
• or an equivalent combination of education and work experience

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to identify, pursue, and close new business opportunities; adept at building and managing client relationships
• Ability to read and interpret case filings, read and interpret budgets and financial reports, read and interpret business correspondence, and procedure manuals
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and case management systems
• Ability to travel periodically (15-20%) to clients, training events, AAA offices, and conferences

ABOUT US

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops. The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

The American Arbitration Association (AAA) and its global division, the International Centre for Dispute Resolution (ICDR), are global leaders in arbitration, mediation, and online dispute resolution. For over a century, we have helped resolve complex disputes with fairness, efficiency, and integrity — earning the trust of businesses, organizations, and individuals worldwide. Today, we are transforming how disputes are resolved. As a digital-first, solutions-driven organization, we are integrating advanced technology, data, and AI-enabled tools to improve speed, accessibility, and the overall user experience. Our culture is grounded in purpose, innovation, and continuous improvement. We are proud to be recognized as a best-in-class employer, offering meaningful careers where employees can grow, collaborate, and make a measurable impact. Our comprehensive benefits include health coverage, a 403(b) with strong employer contributions, student loan assistance, and generous paid time off — supporting both professional success and personal well-being.