Director of Admissions & Intake Strategy

Educational Alliance; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Generous PTO Policy

Competitive Salary

Medical & Dental Insurance

Pension Plan

403b Retirement Plan

Discount Perks

Job summary

Educational Alliance in Lower Manhattan seeks a full-time Director of Admission Services to manage centralized admissions, clinical intake, and outreach across residential and ambulatory programs. The role oversees risk reviews, regulatory compliance, and liaison work with billing and external partners.

The ideal candidate holds an NYS LCSW/LMHC, a Master’s in a clinical field, and at least five years in behavioral health with supervision experience. A CASAC is preferred.

Qualifications

• Master’s degree in social work, mental health counseling, or a related clinical field.
• NYS Licensed Clinical Social Worker (LCSW) or NYS Licensed Mental Health Counselor (LMHC) required; LMSW candidates with substantial admissions and supervisory experience will be considered.
• CASAC or CASAC-Advanced preferred.
• Minimum of five years of experience in behavioral health, including direct work with OASAS Part 820 residential or Part 822 outpatient programs. Experience across both preferred.
• Minimum of two years supervising clinical staff.
• Demonstrated experience delivering presentations and conducting community outreach.
• Proficiency with electronic health record systems and state reporting portals.
• Sound clinical judgment under time pressure, with the ability to make and defend admission decisions.

Responsibilities

• Manage centralized intake procedures and client admissions across all residential, ambulatory, and outpatient programs.
• Oversee bio-psycho-social assessments, LOCADTR evaluations, and clinical risk reviews to ensure appropriate client placement.
• Monitor residential bed occupancy and ambulatory clinic caseloads to meet program capacity goals.
• Handle clinical intake crises and provide direct guidance on complex or high-risk cases.
• Ensure all admissions records comply with OASAS Part 820, OASAS Part 822, OMH, DOH, HIPAA, and 42 CFR Part 2 requirements.
• Partner with billing to verify insurance, secure pre-authorizations, and resolve coverage issues before or at admission.
• Maintain and update the department policy and procedure manual.
• Provide weekly individual and group clinical supervision, coaching, and staff development to intake clinicians, CASAC counselors, and admissions staff.
• Manage staff schedules, assign daily duties, and evaluate performance in coordination with Human Resources.
• Support a trauma-informed work culture and maintain coverage plans so admissions capacity does not depend on any single staff member.
• Provide administrative and clinical supervision consistent with New York State licensure requirements and agency policy
• Lead community outreach and marketing by delivering presentations to outside agencies, hospital networks, court systems, and community groups to promote CRW services.
• Visit external sites to build and maintain formal referral pipelines and linkage agreements.
• Track intake pipelines, waitlists, conversion rates, and placement metrics to maintain high program utilization.
• Oversee internal EHR intake databases to ensure accurate, timely data collection and state reporting.
• Conduct regular quality assurance audits of intake files and clinical documentation to ensure regulatory compliance.
• Prepare accurate admissions and utilization report for executive leadership and funding agencies.

Skills

Clinical supervision

Community outreach

Clinical decision-making

Time management

Interagency collaboration

EHR proficiency

Education

Master's degree in social work or related field

NYS LCSW or LMHC licensure

CASAC or CASAC-Advanced preferred

Tools

EHR systems

State reporting portals

Job description

Educational Alliance in Lower Manhattan seeks a full-time Director of Admission Services to manage centralized admissions, clinical intake, and outreach across residential and ambulatory programs. The role oversees risk reviews, regulatory compliance, and liaison work with billing and external partners.

The ideal candidate holds an NYS LCSW/LMHC, a Master’s in a clinical field, and at least five years in behavioral health with supervision experience. A CASAC is preferred.