Director of Admissions & Care Access

American Addiction Centers; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

American Addiction Centers is seeking an Admissions Director to oversee all initial intakes, admissions, screenings, and assessments, while managing the census and supervising intake staff. The role includes verifying insurance benefits, obtaining pre-authorizations, and submitting necessary documentation to carriers for funding of appropriate levels of care.

The director will lead Admissions Consultants, drive high-quality customer service, and coordinate with Billing, Insurance, and Facility

Qualifications

• Master’s Degree in Social Work, Counseling Psychology, Clinical Psychology or Social Services required.
• Licensed counselor LMFT, LCSW or LPC , LMSW required.
• Must have management experience in Admissions Department.
• Five years’ experience working in crisis or call center environment, inbound and outbound sales calls or 2-3 years of equivalent experience in a complex healthcare/sales/customer service environment is required.
• Equivalent experience includes CRM usage, call center queue experience, direct customer contact, etc.
• Familiarity with insurance processes and pre-authorizations is preferred.

Responsibilities

• Lead a team of Admissions Consultants to efficiently answer, initiate and handle inquiries from clients and supported groups referred to AAC via multiple channels.
• Lead the admissions process, including telephonic intake screenings, explaining services and related costs, and processing payments.
• Deliver high-quality customer service standards and productivity for internal and external clients.
• Provide clear direction to Admissions Consultants with emphasis on improving systems and follow-up with pending leads.
• Recruit, train, and develop top level talent in the department.
• Attend and participate in team meetings and ongoing training & development opportunities.
• Partner with Billing, Insurance, Outside Business Development, and Facility staff to achieve AAC's mission.

Skills

Leadership

Communication

Salesforce

Call center

Healthcare knowledge

Education

Master's Degree in Social Work or related field

Licensed counselor (LMFT/LCSW/LPC/LMSW)

Tools

Salesforce

Microsoft Office

Job description

American Addiction Centers is seeking an Admissions Director to oversee all initial intakes, admissions, screenings, and assessments, while managing the census and supervising intake staff. The role includes verifying insurance benefits, obtaining pre-authorizations, and submitting necessary documentation to carriers for funding of appropriate levels of care.

The director will lead Admissions Consultants, drive high-quality customer service, and coordinate with Billing, Insurance, and Facility