Admissions Director (Facility)

American Addiction Centers; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

American Addiction Centers is seeking an Admissions Director to oversee all initial intakes, admissions, screenings, and assessments, while managing the census and supervising intake staff. The role includes verifying insurance benefits, obtaining pre-authorizations, and submitting necessary documentation to carriers for funding of appropriate levels of care.

The director will lead Admissions Consultants, drive high-quality customer service, and coordinate with Billing, Insurance, and Facility

Qualifications

• Master’s Degree in Social Work, Counseling Psychology, Clinical Psychology or Social Services required.
• Licensed counselor LMFT, LCSW or LPC , LMSW required.
• Must have management experience in Admissions Department.
• Five years’ experience working in crisis or call center environment, inbound and outbound sales calls or 2-3 years of equivalent experience in a complex healthcare/sales/customer service environment is required.
• Equivalent experience includes CRM usage, call center queue experience, direct customer contact, etc.
• Familiarity with insurance processes and pre-authorizations is preferred.

Responsibilities

• Lead a team of Admissions Consultants to efficiently answer, initiate and handle inquiries from clients and supported groups referred to AAC via multiple channels.
• Lead the admissions process, including telephonic intake screenings, explaining services and related costs, and processing payments.
• Deliver high-quality customer service standards and productivity for internal and external clients.
• Provide clear direction to Admissions Consultants with emphasis on improving systems and follow-up with pending leads.
• Recruit, train, and develop top level talent in the department.
• Attend and participate in team meetings and ongoing training & development opportunities.
• Partner with Billing, Insurance, Outside Business Development, and Facility staff to achieve AAC's mission.

Skills

Leadership

Communication

Salesforce

Call center

Healthcare knowledge

Education

Master's Degree in Social Work or related field

Licensed counselor (LMFT/LCSW/LPC/LMSW)

Tools

Salesforce

Microsoft Office

Job description

Overview

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders.Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Responsibilities

Job Summary

The Admissions Director is responsible for overseeing all initial intakes, admissions, screenings, andassessments, managing the program census, supervising and scheduling intake staff, diagnosing theadmitting substance use disorder, assigning clients to therapists’ caseloads, verifying insurance benefits,obtaining pre-authorizations and submitting necessary documentation to insurance carriers to obtainfunding for appropriate levels of care.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead a team of Admissions Consultants to efficiently answer, initiate and handle inquiries from clients and support group members referred to AAC via methods including but not limited to: inbound calls, outbound calls, web inquiries, and online chat inquiries.
• Lead the admissions process, including but not limited to: explaining services and related costs, conducting telephonic intake screenings to assess the client’s situation, and processing payments for a client’s treatment
• Deliver with the Admissions Consultants team the highest quality, customer service standards of care and productivity for internal and external clients
• Provide clear direction to Admissions Consultants with emphasis on improving systems and how to effectively follow-up with pending leads
• Create and execute the leadership development plan for all Admissions Consultants
• Manage the day-to-day activities of the Admissions Consultant team with their effective use of soft skills, including but not limited to: active listening, questioning techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing
• Deliver improved, quantifiable results on scripting changes, individual performance and team performance
• Assist in recruiting, training and developing top level talent in the department
• Attend and participate in team meetings and ongoing training & development opportunities
• Partner with multiple departments to ensure overall achievement in the mission of AAC including but not limited to: Billing, Insurance, Outside Business Development, and Facility staff
• Effectively communicate and educate the Admissions Consultants on specific features and benefits a facility provides based on the clinical needs of a client
• Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures
• Responsible and accountable for managing direct reports
• Preparation and presentation of performance evaluations
• Provides objective feedback to employees
• Makes appropriate compensation recommendations, if applicable
• Provides appropriate training for department and hold staff accountable for attending required training
• Holds interviews for vacant positions and makes appropriately selects candidates to fill open positions
• Responsible for recommending and ensuring regulatory staffing patterns & managing annual budget.
• Monitors adherence to company and department policies, procedures and practices
• Creates and supports a positive, professional, team-oriented, harassment free work environment by understanding and complying with the company’s policies
• Other Job Duties – As Assigned

Qualifications

Education/Experience:

• Master’s Degree in Social Work, Counseling Psychology, Clinical Psychology or Social Services required.
• Licensed counselor required LMFT, LCSW or LPC , LMSW
• Must have management experience in Admissions Department.
• Five years’ experience working in crisis or call center environment, inbound and outbound sales calls or 2-3 years of equivalent experience in a complex healthcare/sales/customer service environment is required.
• Equivalent experience includes one or all the following: use of a CRM system (preferably Salesforce), Call Center phone queue experience, direct customer contact via phone or face-to-face, etc.
• Strong healthcare/behavioral health (i.e. psychology, nursing, social work, etc.) knowledge and skills preferred
• Demonstrate competency with ASAM criteria or comparable SUD treatment methodologies include dual diagnosis.
• Familiarity with insurance company processes and pre-authorization processes.
• Excellent problem solving and decision-making skills

Physical Requirements

AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws

• Prolonged sitting at a desk
• Must be able to lift 15 pounds at a time

American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.