Director of Account Management & Operations Growth

AFC Companies; Tampa (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

AFC Transport is seeking a transportation leader to build and lead the next generation of our Account Management department in Tampa, FL. This Director of Operations role owns customer retention, account growth, relationship development, and team performance across asset-based trucking and freight brokerage.

You'll create structure, develop people, strengthen major customer relationships, and influence growth for a transportation company with ambitious plans for the future.

Qualifications

• 7+ years of experience in trucking, logistics, or freight brokerage.
• 3+ years leading an Account Management or customer-facing team.
• Strong knowledge of transportation operations and customer expectations.
• Proven record of retaining and growing major customer accounts.
• Experience managing customer issues in a fast-moving transportation environment.
• Ability to understand revenue, volume, margin, pricing, and service-performance data.
• Experience leading structured customer business reviews.
• Strong leadership, coaching, communication, and problem-solving abilities.
• High level of ownership, urgency, organization, and follow-through.
• Comfortable establishing standards and holding a team accountable.
• Willing and able to learn new technology and operating systems.

Responsibilities

• Lead, coach, and develop AFC's Account Management team
• Build a performance-driven department with clear expectations and measurable scorecards
• Protect existing customer revenue while finding opportunities for new lanes, locations, loads, and services
• Build strong relationships with customer decision-makers
• Develop growth and retention plans for strategic and at-risk accounts
• Conduct weekly account reviews and hold Account Managers accountable for results
• Lead business reviews with major customers and turn each meeting into clear action items
• Monitor service performance, pricing concerns, customer complaints, and account risks
• Work closely with Sales, Operations, Brokerage, Pricing, Billing, and Claims
• Step in quickly when an important customer relationship or service issue requires leadership
• Ensure customer information, communication, procedures, and follow-up actions are properly documented
• Use revenue, load volume, gross profit, and service data to make better decisions
• Provide leadership with a clear weekly and monthly view of customer health, risks, and growth opportunities
• Personally support AFC's most important strategic customer relationships

Skills

Account management leadership

Customer relationship management

Transportation operations

Data analysis

Team coaching

Strategic planning

Job description

AFC Transport is seeking a transportation leader to build and lead the next generation of our Account Management department in Tampa, FL. This Director of Operations role owns customer retention, account growth, relationship development, and team performance across asset-based trucking and freight brokerage.

You'll create structure, develop people, strengthen major customer relationships, and influence growth for a transportation company with ambitious plans for the future.