Director, Product Management

Hinge Health; San Francisco (CA); On-site; USD 280,000 - 380,000; Full time

Benefits offered by this job

ESP P stock purchase via ESPP

Lifestyle stipend

Learning & development opportunities

Comprehensive medical, dental, vision

Job summary

Hinge Health is seeking a Director of Product Management to lead the Member Journey. You will define the vision for the end-to-end member experience, from enrollment to long-term retention, and guide PMs to deliver scalable, high-impact programs.

You will partner with Clinical, Design, and Data Science to shape a cohesive product roadmap and drive meaningful outcomes. You will oversee a team of product managers, foster ownership, and push for operational excellence while advancing

Qualifications

• Bachelor's degree in a relevant field.
• 10+ years in Product Management building consumer-facing products or B2B2C platforms.
• 4+ years managing a team of Product Managers/Senior Product Managers.
• Experience managing foundational platforms at scale, not just owning features.
• Comfortable working with distributed teams and US-based stakeholders (Pacific Time).
• Technical fluency, specifically ability to engage deeply on data models, experimentation infrastructure, and system design
• Exceptional written and verbal communication skills to work effectively in async, globally distributed teams, paired with strong project management and a bias for urgency to drive execution.

Responsibilities

• Set the Strategic Vision: Define and communicate a multi-year product vision and strategy for the Member Journey neighborhood, ensuring alignment with broader goals.
• Lead and Grow the Team: Manage, mentor, and develop a high-performing team of Product Managers. Foster a culture of ownership and operational excellence.
• Drive Enrollment, Retention, and Outcomes: Transform the member lifecycle from triage through long-term retention and outcomes.
• Scale for New Care Programs: Build a member experience that scales to new conditions and care models without fragmentation.
• AI & Personalization Innovation: Define and execute how AI and personalization make the member experience more adaptive and effective.
• Collaborate Cross-Functionally: Partner with Clinical, Design, and Data Science to translate member needs into a roadmap.

Skills

PM experience

Team leadership

Platform scale experience

Distributed teams

Data modeling & experimentation

Communication (written & verbal)

Education

Bachelor's degree

Job description

About The Role

At Hinge Health, we're transforming care at scale, helping millions of people live pain-free lives. Now, we're looking for a Director of Product Management to lead one of our most member-critical product areas: the Member Journey.

Member Journey defines the framework for the end-to-end experience. That includes how members enroll, receive care, and see a reduction in their pain through Hinge Health. This is the leader for a group of product pods directly tied to our core member outcomes: onboarding, long term retention, new program growth, and outcomes. Done well, it turns an employer benefit into a habit-forming care relationship.

As a Director of Product Management, you'll lead a team of PMs to define the vision for the next-generation member experience in digital healthcare, including how personalization and AI reshape what it means to deliver care at scale.

What You'll Accomplish

• Set the Strategic Vision: Define and communicate a multi-year product vision and strategy for the Member Journey neighborhood, ensuring alignment with Hinge Health's broader goals.
• Lead and Grow the Team: Manage, mentor, and develop a high-performing team of Product Managers. Foster a culture of ownership, member obsession, and operational excellence.
• Drive Enrollment, Retention, and Outcomes: Transform the member lifecycle from triage through long-term retention and ultimately driving long term change for members. Identify friction points, develop program platforms, growing our suite of programs and program extensions, and developing habits that keep members coming back.
• Scale for New Care Programs: Build a member experience that extends gracefully to new conditions and care models without creating fragmentation or inconsistency across the product.
• AI & Personalization Innovation: Define and execute how AI and personalization make the member experience more adaptive, relevant, and effective.
• Collaborate Cross-Functionally: Partner deeply with Clinical, Design, and Data Science to understand member needs and translate them into a cohesive product roadmap. Work with Engineering and Design to ensure high-quality, scalable execution.

Basic Qualifications

• Bachelor's degree in a relevant field.
• 10+ years in Product Management building consumer-facing products or B2B2C platforms
• 4+ years managing a team of Product Managers/Senior Product Managers
• Experience managing foundational platforms at scale, not just owning features.
• Comfortable working with distributed teams and US-based stakeholders (Pacific Time)
• Technical fluency, specifically ability to engage deeply on data models, experimentation infrastructure, and system design
• Exceptional written and verbal communication skills to work effectively in async, globally distributed teams, paired with strong project management and a bias for urgency to drive execution.

Preferred Qualifications

• Experience in Digital Health or consumer health products.
• Experience managing platform teams and driving significant architectural designs.
• Familiarity with AI/ML applications in personalization, recommendations, or behavior change.
• Strong background in experimentation and A/B testing at scale.
• Experience with consumer lifecycle management, activation funnels, or engagement mechanics.

About Hinge Health

Hinge Health is moving people beyond pain by transforming how it's treated and prevented. Combining advanced technology, AI, and a dedicated care team of experts, we guide people through personalized MSK care directly from their phones. Our platform addresses the full spectrum of musculoskeletal needs - from acute injury and chronic pain to post-surgical rehabilitation - helping members reduce pain, improve function, and avoid unnecessary surgeries.

Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Trusted by leading employers and health plans—including O'Lakes, L.L. Bean, Salesforce, US Foods, and Verizon, Hinge Health serves more than 18 million people. Learn more at www.hingehealth.com.

What You'll Love About Us

• Inclusive healthcare and benefits: In addition to comprehensive medical, dental, and vision coverage, we provide employees and their family members with Group Medical Coverage (GMC), Group Term Life Insurance (GTL), and Group Personal Accident Insurance (GPA).
• Grow with us - buy discounted company stock through our ESPP with easy payroll deductions.
• Modern life stipends: We also offer a lifestyle stipend to support your overall well-being, along with learning and development opportunities to help you grow both personally and professionally.

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Compensation Range: $280K - $380K