Director, Medical Information & Operations (Equity Eligible)

Definium Therapeutics; Durham (NC); On-site; USD 230,000 - 290,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible time off

Wellness benefits and perks

Job summary

Definium Therapeutics is seeking a Director of Medical Information to guide the medical information strategy and operations, overseeing external contact center partners. The role requires scientific expertise and leadership to manage vendors, content, and service quality.

The ideal candidate holds an advanced clinical or scientific degree and has extensive experience in medical information operations, including management of outsourced centers, budgets, and service agreements.

Qualifications

• PharmD, PhD, MD or other advanced clinical or scientific degree.
• At least 7 years of pharmaceutical/biotech experience, including 5+ years in Medical Information.
• Experience leading medical information operations and managing outsourced contact centers, vendors, budgets, and service agreements.
• Strong scientific writing, critical literature evaluation, and clinical data interpretation skills.
• Knowledge of scientific exchange, unsolicited off-label inquiries, safety reporting, and privacy; familiarity with medical information systems.

Responsibilities

• Lead Medical Information activities aligned with Medical Affairs priorities, including planning, budgets, and resource oversight.
• Manage medical information contact center vendors, including selection, contracts, service standards, training, quality reviews, and performance.
• Oversee standard response letters, FAQs, and customized responses to unsolicited inquiries for accuracy and nonpromotional content.
• Manage inquiry workflows, content and inquiry systems, procedures, and quality metrics; drive continuous improvement.
• Escalate complex requests and provide scientific guidance to vendors and internal colleagues.
• Coordinate with Pharmacovigilance and Quality on documentation, escalation, and reconciliation of safety reports and product quality complaints; support audits.
• Collaborate with Clinical Development, Medical Affairs, Regulatory, Legal, and Compliance on content review and training.
• Analyze inquiry trends to identify unmet information needs and inform medical strategy.

Skills

Medical information leadership

Cross-functional collaboration

Vendor management

Scientific writing

Education

PharmD/PhD/MD or advanced degree

Tools

Medical information systems

Job description

Definium Therapeutics is seeking a Director of Medical Information to guide the medical information strategy and operations, overseeing external contact center partners. The role requires scientific expertise and leadership to manage vendors, content, and service quality.

The ideal candidate holds an advanced clinical or scientific degree and has extensive experience in medical information operations, including management of outsourced centers, budgets, and service agreements.