Director, Managed Services — Voice & Onboarding

Segra; Charlotte (NC); Hybrid; USD 116,000 - 145,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

FSAs/HSAs

Tuition Reimbursement

Paid Holidays

Volunteer Days

Parental Leave

Identity Theft Insurance

Job summary

Segra seeks a seasoned Director to lead Managed Services - Voice & Services, driving escalation and onboarding across UCaaS, SIP, SBCs, and related offerings. You will oversee multiple teams, align engineering, operations, and customer experience, and deliver high-quality, scalable service outcomes.

The role requires at least 10 years in telecom or managed services, a bachelor's degree, and proven executive communication with cross-functional leadership.

Qualifications

• Minimum 10 years in telecommunications, managed services, or tech operations.
• Proven leadership of technical escalation and onboarding teams.
• Strong background in voice services (UCaaS, SIP, SBCs).
• Experience leading managers and senior technical staff.

Responsibilities

• Lead multiple complex technical teams and team leaders focused on service delivery.
• Own escalation and onboarding programs across voice, SD-WAN, and security.
• Provide executive escalation interface for high-impact issues and improvements.

Skills

Leadership

Voice technologies

Escalation

Onboarding

UCaaS

SIP

Education

Bachelor's degree in IT or related field

Job description

Segra seeks a seasoned Director to lead Managed Services - Voice & Services, driving escalation and onboarding across UCaaS, SIP, SBCs, and related offerings. You will oversee multiple teams, align engineering, operations, and customer experience, and deliver high-quality, scalable service outcomes.

The role requires at least 10 years in telecom or managed services, a bachelor's degree, and proven executive communication with cross-functional leadership.