Director, Voice & Managed Services Leader

Segra; Cedar Rapids (IA); Hybrid; USD 116,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Flexible Spending/Health Savings

Tuition reimbursement

Vacation/PTO, holidays

Volunteer days

Parental leave

Job summary

Segra seeks a Director of Managed Services - Voice & Services to lead escalation and onboarding across Voice, SD-WAN, and Security. The role drives executive-level visibility, owning multi-team outcomes in a fast-paced MSP environment.

The position demands a minimum of 10 years in telecom or tech ops, strong leadership of escalation teams, and deep knowledge of UCaaS, SIP, and SBCs. Hybrid work with office days and remote flexibility is offered.

Qualifications

• Bachelor's degree in information technology, information systems, or related field.
• Minimum 10 years in telecommunications, managed services, or tech operations.
• Proven leadership of escalation and onboarding teams.

Responsibilities

• Oversee voice services escalation and onboarding for MSP portfolio.
• Lead multiple teams and team leads across onboarding and escalation.
• Ensure high-quality, predictable service delivery.
• Interface with engineering, operations, and customer experience at executive level.

Skills

Leadership

Voice technologies

Escalation management

Cross-functional leadership

Data-driven decision making

Education

Bachelor's degree in information technology / information systems

Tools

UCaaS

SIP

SBCs

Job description

Segra seeks a Director of Managed Services - Voice & Services to lead escalation and onboarding across Voice, SD-WAN, and Security. The role drives executive-level visibility, owning multi-team outcomes in a fast-paced MSP environment.

The position demands a minimum of 10 years in telecom or tech ops, strong leadership of escalation teams, and deep knowledge of UCaaS, SIP, and SBCs. Hybrid work with office days and remote flexibility is offered.