Director of Managed Services: Voice & Onboarding

Segra; St. Louis (MO); Hybrid; USD 116,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) match

Flexible Spending/Health Savings

Tuition and gym reimbursements

Vacation/PTO, paid holidays

Volunteer days, parental leave

Various insurance options

Job summary

Segra is seeking a Director of Managed Services - Voice & Services to lead escalation and onboarding across Voice, SD-WAN and Security. This hybrid role requires three days in an office and two remote days each week in the United States.

The Director will unify engineering, operations and customer experience to deliver executive escalation, onboarding at scale and continuous operational improvement for a multi-product managed services portfolio; a minimum of 10 years in telecom or tech

Qualifications

• 10+ years in telecom, managed services, or tech operations.
• Proven leadership of escalation teams and onboarding orgs.
• Strong background in voice services (UCaaS, SIP, SBCs).
• Experience in multi-product managed services environments.

Responsibilities

• Lead voice services escalation & onboarding across the portfolio.
• Oversee multiple teams and team leaders.
• Own processes and outcomes for complex, service-impacting issues.
• Provide executive escalation interface for high-impact issues.
• Drive operational improvements and onboarding at scale.

Skills

Leadership

Cross-functional

Executive communication

Root-cause analysis

Voice technologies

Escalation management

Onboarding

Data-driven

Education

Bachelor's degree in information technology / information systems

Tools

UCaaS

SIP

SBCs

SD-WAN

Security

Job description

Segra is seeking a Director of Managed Services - Voice & Services to lead escalation and onboarding across Voice, SD-WAN and Security. This hybrid role requires three days in an office and two remote days each week in the United States.

The Director will unify engineering, operations and customer experience to deliver executive escalation, onboarding at scale and continuous operational improvement for a multi-product managed services portfolio; a minimum of 10 years in telecom or tech