Director, Managed Services – Voice & Onboarding

Segra; Columbia (SC); Hybrid; USD 116,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) match

Flexible Spending/Health Savings

Tuition and gym reimbursements

Vacation/PTO, paid holidays, floating

Volunteer days, parental leave

Legal, accidental, hospital indemnity,

Job summary

Segra seeks a Director of Managed Services - Voice & Services to lead escalation and onboarding for Voice, SD-WAN and Security. This senior role blends engineering, operations and customer experience, providing executive leadership during high-severity events and scale initiatives.

The role manages multiple teams, drives service delivery improvements, and collaborates cross-functionally with product and sales. A Bachelor's degree and 10+ years in telecom/managed services are required.

Qualifications

• Minimum 10 years in telecom/managed services.
• Experience leading escalation and onboarding teams.
• Strong background in voice services (UCaaS, SIP, SBCs).
• Experience with multi-product managed services (voice, networking, security).
• Bachelor's degree in information technology or related field.

Responsibilities

• Oversee escalation and onboarding across Voice, SD-WAN, Security.
• Lead multiple teams and team leaders.
• Own processes for high-severity issue resolution and onboarding at scale.
• Provide executive escalation interface for high-impact issues.
• Drive continuous operational improvement.

Skills

Voice technologies

Technical escalations

Team leadership

Onboarding workflows

Executive communication

Education

Bachelor's degree in information technology / information systems

Job description

Segra seeks a Director of Managed Services - Voice & Services to lead escalation and onboarding for Voice, SD-WAN and Security. This senior role blends engineering, operations and customer experience, providing executive leadership during high-severity events and scale initiatives.

The role manages multiple teams, drives service delivery improvements, and collaborates cross-functionally with product and sales. A Bachelor's degree and 10+ years in telecom/managed services are required.