Director, Managed Services – Voice & Onboarding

Segra; Albuquerque (NM); Hybrid; USD 116,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Tuition and gym reimbursements

Vacation/PTO, paid holidays, floating

Job summary

Segra is seeking a qualified Director, Managed Services - Voice & Services to lead escalation and onboarding across Voice, SD-WAN, and Security in a full-time hybrid role based in the United States.

The role oversees multiple teams, serves as the technical escalation point for voice services, and partners across engineering, operations, and customer experience to deliver high-quality service and continuous improvement.

Qualifications

• Minimum 10 years of experience in telecommunications, managed services, or technology operations.
• Bachelor's degree in information technology, information systems, or equivalent.

Responsibilities

• Lead multiple technical escalation and onboarding teams to ensure high-quality service delivery.
• Own the processes and outcomes for resolving complex, service-impacting issues.
• Provide executive escalation interface for high-impact customer and platform issues.

Skills

Voice technologies

Leadership

Escalation management

Onboarding workflows

Executive communication

Education

Bachelor's degree in information technology or information systems

Tools

UCaaS

SIP

SBCs

Job description

Segra is seeking a qualified Director, Managed Services - Voice & Services to lead escalation and onboarding across Voice, SD-WAN, and Security in a full-time hybrid role based in the United States.

The role oversees multiple teams, serves as the technical escalation point for voice services, and partners across engineering, operations, and customer experience to deliver high-quality service and continuous improvement.