Director, Voice & Managed Services Delivery

Segra; Charleston (WV); Hybrid; USD 116,000 - 145,000; Full time

Job summary

Segra is seeking a Director, Managed Services - Voice & Services to lead escalation and onboarding teams across Voice, SD-WAN and Security, delivering high-quality service in a full-time hybrid role. This leadership position oversees multiple teams and drives strategic operational improvements while ensuring effective executive communication with customers.

Candidates should have a minimum of ten years in telecom or tech operations, a Bachelor's degree, and a proven track record in managing

Qualifications

• Minimum of 10 years in telecommunications, managed services, or technology operations.
• Bachelor's degree in information technology, information systems, or equivalent.
• Strong leadership of managers and senior technical staff.

Responsibilities

• Lead multiple technical escalation and onboarding teams.
• Owns processes and outcomes for resolving high-severity issues.
• Drive onboarding at scale with focus on quality and predictability.
• Provide executive escalation interface for high-impact customer issues.

Skills

Technical leadership

Escalation management

Cross-functional leadership

Voice technologies knowledge

Data-driven decisions

Education

Bachelor's degree in IT or related field

Job description

Segra is seeking a Director, Managed Services - Voice & Services to lead escalation and onboarding teams across Voice, SD-WAN and Security, delivering high-quality service in a full-time hybrid role. This leadership position oversees multiple teams and drives strategic operational improvements while ensuring effective executive communication with customers.

Candidates should have a minimum of ten years in telecom or tech operations, a Bachelor's degree, and a proven track record in managing