Director, Managed Services: Voice & Onboarding Excellence

Segra; Charlottesville (VA); Hybrid; USD 116,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) match

Flexible Spending/Health Savings

Vacation/PTO, holidays

Volunteer days, parental leave

Insurance: legal, accidental, hospital

Identity theft, pet insurance

Job summary

Segra is seeking a Director, Managed Services - Voice & Services to lead escalation and onboarding across Voice, SD-WAN, and Security in a hybrid work model. You will oversee multiple teams and serve as the technical escalation point for high-impact issues, coordinating with engineering, operations, and customer experience.

This leadership role requires a minimum of 10 years in telecom/managed services, a strong background in voice services, and proven executive communication skills to drive

Qualifications

• Bachelor's degree in information tech, info systems, or equivalent.
• Minimum 10 years in telecom/managed services/ops.
• Experience leading managers and senior staff.
• Strong background in voice services (UCaaS, SIP, SBCs).

Skills

Leadership

Executive communication

Cross-functional collaboration

Voice technologies

Data-driven decisions

Education

Bachelor's degree in information technology or information systems

Job description

Segra is seeking a Director, Managed Services - Voice & Services to lead escalation and onboarding across Voice, SD-WAN, and Security in a hybrid work model. You will oversee multiple teams and serve as the technical escalation point for high-impact issues, coordinating with engineering, operations, and customer experience.

This leadership role requires a minimum of 10 years in telecom/managed services, a strong background in voice services, and proven executive communication skills to drive