Director, Luxe Customer Supply Chain - Hybrid NYC

L'Oréal; New York (NY); Hybrid; USD 147,000 - 213,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision coverage

401K & Pension Plan

Hybrid work policy

Paid time off & holidays

Discounted products shop access

Learning & development opportunities

Job summary

L’Oréal USA is seeking a Director of Customer Supply Chain for the Luxury Division, based in NYC. You will own retail and consignment channel strategies, manage end-to-end supply chain analytics, and partner with Sales, Demand Planning, and Finance to optimize planning and forecasting for luxury brands.

The role requires senior stakeholder engagement and a track record in managing complex logistics with retailers.

Qualifications

• BS degree in a related field and business acumen.
• Experience in CPG supply chain and replenishment is preferred.
• Strong analytical and data analysis skills with ability to drive insights.

Responsibilities

• Own stock in trade, on shelf availability and service metrics; provide strategic recommendations.
• Lead cross-functional onboarding of new channels and initiatives.
• Oversee channel allocation and replenishment activity with Marketing and Sales teams.
• Coordinate with Sales, Operations, and Retailers to optimize logistics and forecast alignment.
• Publish reports and track KPI progress with DC, Customer Service, Transportation, and Deduction teams.
• Lead cost analyses and continuous improvement initiatives (returns, replenishment, launches).
• Develop and maintain partnerships with Sales, Demand Planning, and Retailers.

Skills

Executive communication

Stakeholder influence

Customer collaboration

Analytical data analysis

Strategic planning

Problem solving

Leadership

Vendor/retailer coordination

Microsoft Office

Education

BS in Supply Chain, Business, Finance, or related field

Tools

Microsoft Office suite

Job description

L’Oréal USA is seeking a Director of Customer Supply Chain for the Luxury Division, based in NYC. You will own retail and consignment channel strategies, manage end-to-end supply chain analytics, and partner with Sales, Demand Planning, and Finance to optimize planning and forecasting for luxury brands.

The role requires senior stakeholder engagement and a track record in managing complex logistics with retailers.