Director, Customer Supply Chain, Luxury Division

L'Oréal; New York (NY); Hybrid; USD 147,000 - 213,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision coverage

401K & Pension Plan

Hybrid work policy

Paid time off & holidays

Discounted products shop access

Learning & development opportunities

Job summary

L’Oréal USA is seeking a Director of Customer Supply Chain for the Luxury Division, based in NYC. You will own retail and consignment channel strategies, manage end-to-end supply chain analytics, and partner with Sales, Demand Planning, and Finance to optimize planning and forecasting for luxury brands.

The role requires senior stakeholder engagement and a track record in managing complex logistics with retailers.

Qualifications

• BS degree in a related field and business acumen.
• Experience in CPG supply chain and replenishment is preferred.
• Strong analytical and data analysis skills with ability to drive insights.

Responsibilities

• Own stock in trade, on shelf availability and service metrics; provide strategic recommendations.
• Lead cross-functional onboarding of new channels and initiatives.
• Oversee channel allocation and replenishment activity with Marketing and Sales teams.
• Coordinate with Sales, Operations, and Retailers to optimize logistics and forecast alignment.
• Publish reports and track KPI progress with DC, Customer Service, Transportation, and Deduction teams.
• Lead cost analyses and continuous improvement initiatives (returns, replenishment, launches).
• Develop and maintain partnerships with Sales, Demand Planning, and Retailers.

Skills

Executive communication

Stakeholder influence

Customer collaboration

Analytical data analysis

Strategic planning

Problem solving

Leadership

Vendor/retailer coordination

Microsoft Office

Education

BS in Supply Chain, Business, Finance, or related field

Tools

Microsoft Office suite

Job description

Job Title: Director, Customer Supply Chain, Luxury Division

Location: NYC - 10 Hudson Yards

Who We Are

At L’Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing products globally. Within North America Indirect Sourcing, the Content & Creation team manages key agency ecosystems, production/post-production services, marketing technologies, and emerging GenAI applications to support L’Oréal USA’s portfolio of iconic brands.

What You Will Do

As the Director of Customer Supply Chain, you will have responsibility for Retail Supply Chain strategic customers, oversight of free-standing store channel and consignment inventory channel allocation strategies. They will own key data analytics for Retail Supply Chain and interface with leaders within the customer organization, commercial organization, Supply Chain and Finance. The strategic objective of the role will be to optimize the flow of qualitative and quantitative information between L’Oréal Luxe and its retailers/retail channel management to improve planning and forecasting processes and making recommendations to the customer with regard to its supply chain processes (strategic collaboration, long term plan alignments, JBP support, sell-in/sell-out analytics, stock in trade insights, service, on shelf availability and general end-to-end Supply Chain collaboration)

• Own stock in trade, on shelf availability and service metrics for assigned retailer/channels in order to provide recommendations regarding business tactics and vendor/retailer performance.
• Support transverse reporting/analytics for Retail Supply Chain
• Ability to lead cross functional onboarding of new channel, customer distribution and RSC initiatives.
• Oversight of FSS channel allocation/replenishment activity including monitoring of inventory levels, allocation strategy in coordination with channel Marketing and Sales leads.
• Act as a liaison between the Sales and Operations, Retail Supply Chain and upstream Operations, L’Oréal Luxe Supply Chain and Retailer supply chain.
• Determine and implement priority of logistical initiatives with Retailers. Quantify business benefits and help drive efficiencies.
• Develop customized strategies providing high customer service levels and reduced cost and long-term business value.
• Responsible for the efficient flow of product from supplier to customers, ensuring clear communication of gaps / misses and planning remediation and recurrence prevention.
• Participate and/or lead Logistics meetings with assigned accounts in person or via conference call.
• Facilitate monthly KPI cross-functional team meetings with DC, Customer Service; Transportation and Deduction Resolution.
• Publish reports to insure initiatives and executions are progressing as planned.
• Evaluate and implement new initiatives requested by key account(s).
• Involved in special projects in order to provide cost analysis and recommendations for continuous improvements (i.e., returns, replenishment, launches).
• Presents divisional initiatives to customer and ensures timely execution of projects.
• Performs employee evaluations and fosters employee development.
• Develop and maintain strong business partnership with Sales, Demand Planning, Category management and the retailer.
• Drive improved on time and fill rate performance, optimized inventory positions, help business short-term decisions and drive excellent on-shelf availability.
• Support the development and execution of a vision for Supply Chain collaboration with critical retailers.
• Ensure added value to the S&OP process, helping drive bottom up customer forecast provision via Sales leadership into the National Demand Plan, in collaboration with the US Planning team, into the Exec S&OP process.
• Communicate effectively both internally and externally regarding issues and initiatives, building a collaborative environment where information is shared efficiently and effectively.
• Oversee a three-pronged coordination:
• End-to-End L’Oréal Operations to Luxe Retailer Supply Chain
• L’Oréal Luxe Retail Supply Chain to L’Oréal Luxe Commercial teams.
• L’Oréal Luxe Supply Chain to the Retailer or consignee Supply Chain
• Normal expected travel is 15%- (Retailer field offices, actual retailer locations, L’Oréal and customer distribution facilities).

What We Are Looking For

• BS degree in Supply Chain, Business, Finance, Engineering or related field
• Minimum 5+ years of experience in CPG Supply Chain with 2+ years of replenishment/retail supply chain experience
• Excellent communication skills; ability to communicate with internal and external senior management and influencing skills at senior management level
• Customer facing supply chain experience is necessary.
• Retail replenishment analytical experience required.
• Excellent analytical/data analysis skills; proven ability to structure and conduct advanced supply chain analyses with particular emphasis on customer collaboration.
• Ideally, this executive will have experience in broader supply chain functions and be well-versed in driving change through collaboration of these functions with the commercial organization.
• Demonstrated experience engaging and leading teams while actively developing a pipeline of talent is critical.
• Strategic Planning/implementation/analytical and problem-solving skills
• Influencing skills at senior management level
• Proficient knowledge of demand planning and supply planning systems/tools
• Proven capacity of bringing new ideas and mobilize teams to improve their practices
• Able to manage indirect and functional relationships
• Outstanding data management skills. Expert level in Microsoft Office suite applications and experience with

What’s In It For You

• Salary Range: $147,100 - $213,300 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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