Luxury Master Planning Director - Operational Excellence

L'Oréal USA; Piscataway Township (NJ); Hybrid; USD 127,000 - 184,000; Full time

Benefits offered by this job

Hybrid work policy

Medical, Dental, Vision

401K and Pension

Vacation & Holidays

VIP Shop discounts

Learning & development

Mental health resources

Job summary

L'Oréal USA in Piscataway, NJ seeks a Director of Master Planning for the Luxury Division to lead a team of planners, drive end-to-end supply chain excellence, and align production with S&OP strategies. You will partner with commercial, operations, and finance to optimize inventory, service levels, and capacity across the network.

The role requires 7+ years in a high-performance manufacturing environment, strong leadership, and advanced Excel and SAP skills.

Qualifications

• Bachelor's degree in business/engineering or supply chain discipline preferred.
• MBA desired but not required.
• APICS certification preferred; SAP experience preferred.

Responsibilities

• Lead, mentor, and develop a high-performing planning team focused on service reliability and continuous improvement of the end-to-end supply chain.
• Manage financial routines, including budgets, quarterly trends, and pre-budgets.
• Set and track core performance metrics (e.g., service, plan achievement, WNR, MTBR).
• Drive the service roadmap & strategy for the plant encompassing short, mid & long-term planning.
• Oversee the 12-month rolling production plan, ensuring alignment with S&OP strategies, industrial capacities, and inventory targets.
• Define production parameters, SLAs, and capacity requirements with cross-functional partners (UPs, CM, Quality) to ensure the proper agility & stock continuity end-to-end.
• Lead S&OP partnership & be single point of escalation for issues preventing service level excellence.
• Communicate alerts to senior leadership on both short-term and long-term risks impacting our plan feasibility.
• Oversee external partner performance through regular Business Reviews (QBRs), tracking KPIs such as OTIF and lead times.
• Manage rolling forecast sharing, capacity checks, and prelim/validation planning to ensure reliable execution.
• Act as the primary escalation point for complex supply risks, operational bottlenecks, and disputes with external partners

Skills

Leadership

Multi-tasking

Analytical

Communication

Project management

MS Excel

Business acumen

Strategic thinking

Education

Bachelor's degree

APICS certification

Tools

SAP

Excel

Job description

L'Oréal USA in Piscataway, NJ seeks a Director of Master Planning for the Luxury Division to lead a team of planners, drive end-to-end supply chain excellence, and align production with S&OP strategies. You will partner with commercial, operations, and finance to optimize inventory, service levels, and capacity across the network.

The role requires 7+ years in a high-performance manufacturing environment, strong leadership, and advanced Excel and SAP skills.