Director, Loss Mitigation Operations (Fully Remote)

KOHO; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

KOHO is a Canadian fintech with a remote-first culture, now expanding into a leaner, AI-integrated chapter. We seek a senior operations leader to own the post-account experiences, including card disputes, fraud, identity, AML, and collections.

You will drive end-to-end collections, oversee vendors, and set operational thresholds to protect customers while maintaining strong service levels.

Qualifications

• 10+ years in financial services operations.
• 5+ years leading managers in regulated environments.
• Deep expertise in card disputes, fraud, identity, AML, or collections.

Responsibilities

• Own performance across five domains: volumes, service levels, quality, losses.
• Build collections end-to-end, manage vendor transitions, set thresholds.

Skills

Card disputes

Fraud

Identity

AML

Collections

Job description

• You own ops after account issues: fraud, disputes, identity, AML, money movement, collections.
• You standardize and outsource manual work to lower cost while protecting customers.

Responsibilities:

• Own performance across five domains: volumes, service levels, quality, losses.
• Build collections end-to-end, manage vendor transitions, set thresholds.

You:

• 10+ years in financial services ops, 5+ leading managers in regulated environments.
• Deep expertise in card disputes, fraud, identity, AML, or collections.

KOHO

KOHO is a Canadian fintech on a mission to make financial services better for every Canadian, with no hidden fees and tools to help users spend smart, save more, and build wealth. It is a remote-first performance organization with a culture of trust, autonomy, and work-life integration, now entering a leaner, AI-integrated chapter.