Director, K-12 Client Success & Implementation

Intervene K-12; Houston (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Intervene K-12 is seeking a Director of Client Success & Implementation to lead the client-success organization, build repeatable onboarding and renewal processes, and partner with Delivery & Operations to ensure successful onboarding, adoption, and renewal readiness across a growing K-12 portfolio.

The role requires deep knowledge of K-12 environments, strong leadership of CS Managers and Coordinators, and the ability to translate district needs into scalable systems and measurable outcomes.

Qualifications

• 7-10+ years of progressive experience in Client Success, Customer Success, Strategic Account Management, Implementation / Onboarding, district partnerships, education services, or related client operations, including meaningful people leadership
• Meaningful experience working directly with K-12 school districts, district leaders, campus leaders, or education programs is required
• Demonstrated understanding of the K-12 client lifecycle, onboarding, implementation, stakeholder management, program support, data/outcomes reviews, renewal cycles, and client service expectations
• Demonstrated experience building or significantly improving a Client Success operating system beyond managing a single book of business
• Experience leading cross-functional teams across multiple locations and programs
• Strong executive communication skills with district administrators, program leaders, principals, and education stakeholders
• Ability to use student/program data, utilization information, outcomes, and client feedback to communicate value and guide account strategy
• Ability to travel to client sites and work from Houston office as needed

Responsibilities

• Own the client onboarding to launch and steady-state Client Success
• Lead Sales-to-CS handoffs, kickoff, success criteria, stakeholder capture and client expectations
• Translate client requirements into clear handoffs to Delivery & Operations
• Maintain visibility into implementation readiness, milestones, and launch risks
• Escalate risks early and ensure issues are visible and managed
• Create repeatable onboarding, client-management, renewal-readiness, and cross-functional handoffs

Skills

Client Success

Leadership

K-12 partnerships

Cross-functional leadership

Tools

HubSpot CRM

Job description

Intervene K-12 is seeking a Director of Client Success & Implementation to lead the client-success organization, build repeatable onboarding and renewal processes, and partner with Delivery & Operations to ensure successful onboarding, adoption, and renewal readiness across a growing K-12 portfolio.

The role requires deep knowledge of K-12 environments, strong leadership of CS Managers and Coordinators, and the ability to translate district needs into scalable systems and measurable outcomes.