Director, IT Infrastructure & Operations

University of Pittsburgh School of Dental Medicine; Pittsburgh (Allegheny County); Hybrid; USD 120,000 - 170,000; Full time

Job summary

The University of Pittsburgh invites applications for a Director, IT Infrastructure & Operations to lead PittNet and related services across campus and regional campuses, overseeing network, compute, storage, and data center operations.

You will manage three Assistant Directors, drive change management and incident response, and own the service budget and vendor relationships to ensure reliable, scalable IT infrastructure.

Qualifications

• Seven years progressively responsible experience IT infrastructure operations.
• Experience leading a large IT operations organization with multi-service production portfolio.
• Experience with formal change management & incident management processes in production.
• Experience owning a service budget and vendor relationships, including capacity and lifecycle planning.

Responsibilities

• Oversee network architecture, engineering, and security enforcement; LAN/WAN, wireless, VoIP operations, firewalls, DNS.
• Direct systems engineering for compute and data, including VMware, storage, backups, cloud, and monitoring.
• Lead On-premise field & cable plant operations and service delivery; manage senior engineers and cross-functional teams.

Skills

Leadership

Network operations

Systems operations

Capacity planning

Security enforcement

Change management

Incident management

Vendor relationships

Budget ownership

Education

Bachelor's Degree

Tools

VMware

Job description

Job Description - Director, IT Infrastructure & Operations (26006052)

Director, IT Infrastructure & Operations

Pitt Digital is seeking a Director, IT Infrastructure & Operations to lead combined network & systems operations organization responsible for infrastructure the University runs on — PittNet wired, wireless, & telecom; network architecture, engineering, & security enforcement; data center services; server virtualization platforms; enterprise storage; backup & recovery; patching & platform lifecycle; identity svcs; endpoint mgmt; disaster recovery svcs; cloud infrastructure; 24x7x365 monitoring operations. The organization supports Oakland & Regional Campuses delivering infrastructure & IT operational services to Univ schools, depts, health sciences units, & research centers that support delivery of academic, research, & administrative services.

You will lead three Assistant Directors & their functional groups:

Asst Director, Network Operations: network architecture, engineering, installation, configuration, & optimization; LAN/WAN, wireless, & VoIP operations; firewalls, load balancing, DNS, & network security enforcement; network capacity planning & effectiveness analysis; & telecom.

Asst Director, IT Operations: systems engineering for compute & data (server hosting, VMware, storage, backups, cloud, web hosting); Monitoring Operations, a 24x7x365 monitoring & Tier 1 security operations.

Asst Director, Service Delivery: On-premise field & cable plant operations.

Required qualifications - Seven yrs progressively responsible experience IT infrastructure operations; demonstrated prior experience leading a large IT operations organization, including accountability for multi-service production portfolio & a staff of comparable size & complexity; demonstrated technical depth in both network operations & server or systems ops, with credibility to direct senior engineers in each; experience with formal change management & incident management processes in a production environment, including major incident command; experience owning a service budget and vendor relationships, including capacity and lifecycle planning.

The University offers a robust retirement savings plan with 100% employer match, 150% after vesting. 11 Paid Holidays. Paid Vac, Sick, Personal. Add'l Winter Recess Paid Time Off. Paid Parental Leave. Above-average Employer Contribution toward Medical, Prescription Drug, Dental, Vision, Life, and more. Education benefits for staff, spouses/partners, dependents. Student loan assistance. Free transit pass.

Aug 2026 - Forbes listed Pitt among the 100 best employers in the commonwealth, ranking third among higher education institutions. This is the 6th year Pitt has been on Forbes' America's Best-in-State Employerslist for PA.

Join the team responsible for strategy, implementation, and maintenance of technology at the University of Pittsburgh-ranked by Forbes among Amazon, CDW, Cisco Systems, Google, LinkedIn, and Microsoft as one of "America's Best Large Employers."

Job Summary

Oversees all facets of University network operations relating to architecture, engineering, storage, security, development, and maintenance. Establishes and ensures compliance with procedures and protocols. Directs evaluations of network effectiveness and oversees forecasting and completion of capacity planning.

Essential Functions

Must have the ability to work with PC equipment and related hardware/software and telephony video-conferencing systems. Must have good written and verbal communication skills, as well as, analytical, organizational, planning, and strong leadership skills. Must have a proficient knowledge of IT.

Physical Effort

Generally sedentary desk work with computer-keyboard-video phone other than traveling to other buildings on campus for meetings/events on occasion. Must be able to sit or stand for prolonged periods of time.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category

Full-time regular

Job Classification

Staff.Director - Information Technology Network Operations

Job Family

Information Technology

Job Sub-Family

Network & Telecommunication

Campus

Pittsburgh

Minimum Education Level Required

Bachelor's Degree

Minimum Years of Experience Required

7

Will this position accept substitution in lieu of education or experience?

Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule

M-F bus hrs EST. On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, or scheduled downtime changes. Responsible for manning an escalation/on-call phone number.

Work Arrangement

Hybrid: Combination of On-Campus and Remote work as determined by the department.

Hiring Range

TBD Based Upon Qualifications

Relocation Offered

Yes

Visa Sponsorship Provided

No

Background Check

For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances

The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.