Director, IT Infrastructure & Operations

University of Pittsburgh; Pittsburgh (Allegheny County); Hybrid; USD 180,000 - 230,000; Full time

Job summary

The University of Pittsburgh’s Pitt Digital seeks a Director, IT Infrastructure & Operations to lead the combined network and systems operations organization responsible for the University’s infrastructure, including PittNet wired, wireless, telecom, data center services, server virtualization, and cloud infrastructure.

You will guide three Assistant Directors and their teams, drive capacity planning, security enforcement, and 24x7 monitoring, with a hybrid work arrangement across campus

Qualifications

• Must have strong leadership skills.
• Excellent written and verbal communication abilities.
• Analytical and organizational planning skills; proficient IT knowledge.

Responsibilities

• Lead three Assistant Directors and their functional groups.
• Oversee network architecture, engineering, security enforcement, and capacity planning.
• Direct evaluations of network effectiveness and forecasting/capacity planning.
• Ensure compliance with procedures and protocols.
• Support campus-wide infrastructure services and 24x7 monitoring operations.

Skills

Leadership

Communication

Analytical skills

Planning

IT proficiency

Education

Bachelor's Degree

Tools

VMware

Job description

Oversees all facets of University network operations relating to architecture, engineering, storage, security, development, and maintenance. Establishes and ensures compliance with procedures and protocols. Directs evaluations of network effectiveness and oversees forecasting and completion of capacity planning.

Pitt IT Operations

Pitt Digital is seeking a Director, IT Infrastructure & Operations to lead combined network & systems operations organization responsible for infrastructure the University runs on — PittNet wired, wireless, & telecom; network architecture, engineering, & security enforcement; data center services; server virtualization platforms; enterprise storage; backup & recovery; patching & platform lifecycle; identity svcs; endpoint mgmt; disaster recovery svcs; cloud infrastructure; 24x7x365 monitoring operations. The organization supports Oakland & Regional Campuses delivering infrastructure & IT operational services to Univ schools, depts, health sciences units, & research centers that support delivery of academic, research, & administrative services.

You will lead three Assistant Directors & their functional groups:

• Asst Director, Network Operations: network architecture, engineering, installation, configuration, & optimization; LAN/WAN, wireless, & VoIP operations; firewalls, load balancing, DNS, & network security enforcement; network capacity planning & effectiveness analysis; & telecom.
• Asst Director, IT Operations: systems engineering for compute & data (server hosting, VMware, storage, backups, cloud, web hosting); Monitoring Operations, a 24x7x365 monitoring & Tier 1 security operations.
• Asst Director, Service Delivery: On-premise field & cable plant operations.

Essential Functions

Must have the ability to work with PC equipment and related hardware/software and telephony video-conferencing systems. Must have good written and verbal communication skills, as well as, analytical, organizational, planning, and strong leadership skills. Must have a proficient knowledge of IT.

Physical Effort

Generally sedentary desk work with computer-keyboard-video phone other than traveling to other buildings on campus for meetings/events on occasion. Must be able to sit or stand for prolonged periods of time.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category

Full-time regular

Job Classification

Staff.Director - Information Technology Network Operations

Job Family

Information Technology

Job Sub-Family

Network & Telecommunication

Campus

Pittsburgh

Minimum Education Level Required

Bachelor's Degree

Minimum Years Of Experience Required

7

Will this position accept substitution in lieu of education or experience?

Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule

M-F bus hrs EST. On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, or scheduled downtime changes. Responsible for manning an escalation/on-call phone number.

Work Arrangement

Hybrid: Combination of On-Campus and Remote work as determined by the department.

TBD BasedUpon Qualifications

Relocation Offered

Yes

Visa Sponsorship Provided

No

Background Check

For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances

The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents

Resume, Cover Letter

Optional Documents

Not Applicable