Assistant Director, Network Services

Pitt Community College; Charlotte (NC); On-site; USD 90,000 - 115,000; Full time

Job summary

Pitt Community College seeks an experienced IT professional to serve as Assistant Director of Network Services, overseeing wired/wireless networks, telephony, and security systems. You will ensure compliance with standards and lead a team to deliver a reliable, secure network infrastructure aligned with the college’s mission.

The role requires 3+ years in network administration, strong leadership, and collaboration with IT leadership to plan upgrades and incident response.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Minimum of 3 years of experience in network administration.
• Strong knowledge of wired/wireless networks, telephony, and network security.
• Familiarity with PCI, GLBA, CIS Controls IG 1, NIST, and HIPAA.
• Proven ability to mentor technical staff.

Responsibilities

• Oversee the management and maintenance of wired and wireless network infrastructure.
• Manage and maintain telephony systems and related infrastructure.
• Ensure the security of network infrastructure, including next-generation firewalls.
• Maintain compliance with information security standards (PCI, GLBA, CIS Controls IG 1, NIST, HIPAA).
• Supervise, mentor, and provide professional development for network services staff.
• Collaborate with IT staff to troubleshoot and resolve network issues while improving performance.
• Develop and implement network policies and procedures to enhance reliability and security.
• Contribute to Business Continuity and Incident Response planning.
• Monitor network performance, respond to incidents, and mitigate risks.
• Lead planning and implementation of network projects and upgrades.
• Maintain accurate documentation of network infrastructure and processes.

Skills

Network administration

Network security

Team leadership

Communication

Problem solving

Education

Associate’s degree in Information Technology or related field

Job description

Prior Applicants Do Not Need to Re-Apply

Pitt Community College seeks a dedicated and experienced IT professional to serve as the Assistant Director of Network Services. This position oversees a team responsible for the management and maintenance of the college’s wired and wireless networks, telephony systems, and physical security systems. The Assistant Director ensures compliance with information security standards and collaborates with IT leadership to maintain a reliable, secure, and future-ready network infrastructure that supports the College’s mission of educating and empowering people for success.

What You’ll Do

• Oversee the management and maintenance of wired and wireless network infrastructure.
• Manage and maintain telephony systems and related infrastructure.
• Ensure the security of network infrastructure, including implementation of next-generation firewalls.
• Maintain compliance with information security standards (PCI, GLBA, CIS Controls IG 1, NIST, HIPAA).
• Supervise, mentor, and provide professional development for network services staff.
• Collaborate with IT staff to troubleshoot and resolve network issues while improving overall performance.
• Develop and implement network policies and procedures to enhance reliability and security.
• Contribute to the development of Business Continuity and Incident Response plans.
• Monitor network performance, respond to incidents, and proactively mitigate risks.
• Lead planning and implementation of network-related projects and upgrades.
• Maintain accurate documentation of network infrastructure, configurations, and processes.

Why Join PCC?

At Pitt Community College, you are more than part of an IT team — you are part of a mission-driven community dedicated to educating and empowering people for success. As a member of our team in Information Technology Services, you will help maintain and innovate the technology backbone that powers teaching, learning, and operations for students and employees.

What We’re Looking For

• Associate’s degree in Information Technology, Computer Science, or a related field; or an equivalent combination of education and relevant experience.
• Minimum of 3 years of experience in network administration or a closely related field.
• Strong knowledge of network infrastructure, including wired/wireless networks, telephony systems, and network security.
• Familiarity with information security standards (PCI, GLBA, CIS Controls IG 1, NIST, HIPAA).
• Proven ability to manage and mentor technical staff.
• Excellent communication, organizational, and interpersonal skills.
• Strong problem-solving skills with the ability to work independently and collaboratively.