Director, Inventory Quality Control & Ops Excellence

ShipMonk; Pittston (ME); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary + bonus

Medical, dental, and vision coverage

401(k) with company match

Paid time off and company holidays

Career growth in a profitable, fast-s

Travel opportunities across network

Job summary

ShipMonk is seeking a Director of Inventory Quality Control to own network-wide inventory accuracy across our global fulfillment network. You’ll set strategy, standards, and systems to keep millions of units accounted for—from inbound receiving through putaway, picking, cycle counting, and reconciliation—and lead teams and processes that catch problems before merchants feel them.

This high-visibility role blends strategy with hands-on execution, turning operational complexity into clarity and

Qualifications

• 10+ years in inventory control, quality, or warehouse operations, including 5+ years leading multi-site teams.
• Track record of measurably improving inventory accuracy and reducing shrink at scale.
• Deep fluency with WMS platforms, cycle counting programs, and inventory reconciliation practices.
• Strong analytical chops: comfortable in data, building dashboards, and using metrics to drive decisions (SQL/BI tool experience a plus).
• Experience with lean, Six Sigma, or other continuous improvement methodologies (certification a plus).
• Willingness to travel regularly to fulfillment centers across the network (~25–40% – TBD).

Responsibilities

• Own network-wide inventory accuracy and shrink performance, defining KPIs, targets, and accountability structures across all fulfillment centers
• Design and standardize inventory QC programs: cycle counting methodologies, audit cadences, root‑cause analysis frameworks, and corrective action processes
• Lead and develop a distributed team of inventory control managers and analysts across multiple sites
• Partner with warehouse operations, engineering, and product teams to embed quality controls into our WMS workflows and automation
• Build reporting and analytics that give leadership and merchants real‑time confidence in inventory health
• Run root‑cause investigations on discrepancies, shrink, and damage – and drive the systemic fixes, not just the patches
• Set inbound quality standards with receiving teams and hold vendors and freight partners accountable
• Support merchant‑facing teams during inventory escalations, audits, and annual physical counts
• Champion a culture of accuracy and ownership on the floor, from new‑hire training through site leadership

Skills

Inventory control

Quality control

Multi-site leadership

WMS proficiency

Cycle counting

Data analysis

SQL

Lean Six Sigma

Education

Bachelor's degree in supply chain or related field

Tools

WMS platforms

SQL

BI tools

Job description

ShipMonk is seeking a Director of Inventory Quality Control to own network-wide inventory accuracy across our global fulfillment network. You’ll set strategy, standards, and systems to keep millions of units accounted for—from inbound receiving through putaway, picking, cycle counting, and reconciliation—and lead teams and processes that catch problems before merchants feel them.

This high-visibility role blends strategy with hands-on execution, turning operational complexity into clarity and