Director, Inventory Quality Control

ShipMonk; Las Vegas (NV); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Company holidays

Career growth

Job summary

ShipMonk in Las Vegas, NV or Pittston, PA is seeking a Director of Inventory Quality Control to own network-wide inventory accuracy. You will set strategy, standards, and systems for inbound receiving through reconciliation, leading teams across centers and embedding quality into WMS workflows.

You will drive analytics, daily controls, and root-cause investigations to prevent issues, travel 25–40% across sites, and partner with operations, engineering, and product to scale QC programs.

Qualifications

• 10+ years in inventory control, quality, or warehouse ops, including multi-site leadership
• Proven track record of improving inventory accuracy and reducing shrink
• Deep fluency with WMS, cycle counting, and reconciliation practices
• Strong analytics, dashboards, and data-driven decisions (SQL/BI a plus)
• Experience with lean/Six Sigma or continuous improvement
• Leadership style that develops people and builds accountability
• Willingness to travel regularly to fulfillment centers (~25–40%)
• Bachelor's degree in supply chain/ops/engineering or related field

Responsibilities

• Own network-wide inventory accuracy and shrink performance across all centers
• Design and standardize inventory QC programs and root-cause frameworks
• Lead and develop multi-site inventory control teams
• Embed quality controls into WMS workflows and automation
• Build real-time inventory health reporting for leadership and merchants
• Run root-cause investigations and drive systemic fixes
• Set inbound quality standards with receiving teams and vendors
• Support merchant-facing teams during inventory escalations and audits
• Champion a culture of accuracy and ownership on the floor

Skills

Leadership

Inventory control

Quality systems

Data analytics

SQL

Lean Six Sigma

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in supply chain/operations/engineering

Tools

WMS platforms

Cycle counting

Inventory reconciliation

BI tools

Job description

This role requires to be onsite in either Las Vegas, NV or Pittston, PA

About the role:

Inventory accuracy is the foundation of everything we promise our merchants. As Director of Inventory Quality Control, you'll own that promise across our global fulfillment network. You'll set the strategy, standards, and systems that keep millions of units accounted for — from inbound receiving through putaway, picking, cycle counting, and reconciliation — and you'll lead the teams and processes that catch problems before merchants ever feel them.

This is a high-visibility leadership role for someone who loves turning operational complexity into clarity: part strategist, part builder, part detective.

What you'll do:

• Own network-wide inventory accuracy and shrink performance, defining KPIs, targets, and accountability structures across all fulfillment centers
• Design and standardize inventory QC programs: cycle counting methodologies, audit cadences, root-cause analysis frameworks, and corrective action processes
• Lead and develop a distributed team of inventory control managers and analysts across multiple sites
• Partner with warehouse operations, engineering, and product teams to embed quality controls into our WMS workflows and automation
• Build reporting and analytics that give leadership and merchants real-time confidence in inventory health
• Run root-cause investigations on discrepancies, shrink, and damage — and drive the systemic fixes, not just the patches
• Set inbound quality standards with receiving teams and hold vendors and freight partners accountable
• Support merchant-facing teams during inventory escalations, audits, and annual physical counts
• Champion a culture of accuracy and ownership on the floor, from new-hire training through site leadership

What you'll bring:

• 10+ years in inventory control, quality, or warehouse operations, including 5+ years leading multi-site teams — 3PL, ecommerce fulfillment, retail distribution, or similar high-SKU-velocity environments strongly preferred
• A track record of measurably improving inventory accuracy and reducing shrink at scale
• Deep fluency with WMS platforms, cycle counting programs, and inventory reconciliation practices
• Strong analytical chops: comfortable in data, building dashboards, and using metrics to drive decisions (SQL/BI tool experience a plus)
• Experience with lean, Six Sigma, or other continuous improvement methodologies (certification a plus)
• A leadership style that develops people and builds accountability without micromanaging
• Willingness to travel regularly to fulfillment centers across the network (~[25–40%] — TBD)
• Bachelor's degree in supply chain, operations, engineering, or related field, or equivalent experience

Nice to have:

• Experience scaling QC programs through rapid growth or facility launches
• Familiarity with automation and robotics in fulfillment environments
• Experience supporting external audits (SOX, ISO, customer audits)

What we offer:

• [Competitive salary + bonus]
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and company holidays
• Career growth in a company that's profitable, and still scaling fast

ShipMonk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.