Director, Internal Communications & Change Strategy

International Justice Mission; Virginia; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Comprehensive Medical/Dental/Vision

Monthly commuter and parking benefits

Retirement benefit options

Paid leave starting at 23 days and 12+

Spiritual formation programs

Staff care resources

Job summary

International Justice Mission (IJM) is seeking a Director, Internal Communications to build and lead IJM’s enterprise internal communications capability. You will shape priority-aligned messaging, governance, channels, and change-communication discipline across IJM’s global matrix.

The role partners with Global Technology Solutions and senior leadership to elevate clarity, adoption of major initiatives, and employee experience in a hybrid Washington, DC area setting.

Qualifications

• Bachelor's degree or equivalent experience.
• 8–10 years of progressive internal communications experience in global or matrixed environment.
• Experience leading communications for organizational change and technology adoption.
• Strong written, verbal, presentation, and facilitation skills.
• Familiarity with AI-enabled communication tools a plus.
• Analytical skills using engagement data and metrics to inform decisions.
• Experience advising senior leaders on strategy and messaging.
• Strong grasp of channels, audience segmentation, planning, and executive communications.
• Experience managing communications platforms, intranets, or digital workplace tools.

Responsibilities

• Develop IJM's internal communications strategy aligned to organizational priorities.
• Define a multi-year vision, operating model, governance framework, and roadmap for internal communications as an organizational capability.
• Establish enterprise communication principles (clear, timely, truthful, respectful, audience-aware, two-way).
• Build systems that improve information flow, decisions, and feedback across the enterprise.
• Define a governance rhythm for enterprise communications and escalation paths.
• Define minimum standards for major change communications while preserving flexibility for teams.
• Advise senior leaders on communication effectiveness, alignment, and change readiness.
• Set standards to improve message consistency and reduce overload.
• Ensure visibility into strategic priorities, decisions, and mission impact.
• Define standard pathways for information movement through the matrix and translate messages regionally.

Skills

Strong analytical skills

Engaging executive communications

Change management experience

Strategic communications planning

Audience segmentation & channel规划

Advising senior leaders

Change adoption & AI awareness

Written and verbal communication

Team leadership & collaboration

Education

Bachelor's degree or equivalent experience

Advanced degree in Communications, Organizational Development, Change Management, Journalism, Public Relations, Business Administration, or related field preferred

Job description

International Justice Mission (IJM) is seeking a Director, Internal Communications to build and lead IJM’s enterprise internal communications capability. You will shape priority-aligned messaging, governance, channels, and change-communication discipline across IJM’s global matrix.

The role partners with Global Technology Solutions and senior leadership to elevate clarity, adoption of major initiatives, and employee experience in a hybrid Washington, DC area setting.