Director, I&O Solution Delivery & Platform Services

Otsuka Pharmaceutical Companies (U.S.); Princeton (NJ); On-site; USD 169,000 - 253,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Paid time off

Job summary

Otsuka Pharmaceutical Companies (U.S.) is seeking an Infrastructure and Operations Solution Delivery Partner to lead the horizontal delivery and service management engine of the I&O function in Princeton, NJ. You will partner with IT partners across platforms to convert demand into prioritized, working infrastructure and workplace services.

Responsibilities include end-to-end platform delivery, capacity and risk management, and ensuring operational readiness for new capabilities.

Qualifications

• 7-10 years of progressive IT experience with 3-5 years leading infra, operations, service management, or tech delivery initiatives.
• Experience delivering and operating enterprise infra and end-user technology services across cloud and data center platforms.
• Strong ITIL-based service design and service delivery experience in regulated environments.
• Proven ability to lead Lean-Agile, SDLC, Scrum, Kanban, or SAFe at scale across distributed teams.
• Experience in quarterly planning, roadmap development, portfolio prioritization, and dependency management.
• Exposure to IT service design, service introduction, and operational readiness for infra/workplace services.

Responsibilities

• Lead platform lifecycle management from strategy through retirement in partnership with platform leads.
• Foster Lean-Agile adoption and delivery management practices across I&O teams.
• Manage capacity, risk, cybersecurity, and regulatory requirements in delivery.
• Ensure incident readiness: SLAs/OLAs, CMDB, runbooks, monitoring, and security controls.
• Coordinate cross-functional delivery across Hybrid Cloud, Digital Workplace, and ESN platforms.
• Provide governance-ready delivery status, risks, and recommendations to leadership.

Skills

Leadership

Lean-Agile

Stakeholder management

Strategic thinking

Problem solving

Communication

Collaboration

Ethics

Matrix leadership

Education

Bachelor's degree in CS/IS/Engineering

MBA with tech focus (preferred)

Job description

Otsuka Pharmaceutical Companies (U.S.) is seeking an Infrastructure and Operations Solution Delivery Partner to lead the horizontal delivery and service management engine of the I&O function in Princeton, NJ. You will partner with IT partners across platforms to convert demand into prioritized, working infrastructure and workplace services.

Responsibilities include end-to-end platform delivery, capacity and risk management, and ensuring operational readiness for new capabilities.