Director, Hybrid Digital Transformation Programs

John Hancock; Boston (MA); Hybrid; USD 129,000 - 223,000; Full time

Job summary

Manulife/John Hancock seeks a Director of Digital Program Management to drive strategic, multi-year digital transformation programs across business units and technology teams in a hybrid, U.S. environment.

You will partner with executives to set vision, governance, and delivery plans, while also engaging hands-on to clear blockers and ensure timely outcomes. You will lead complex initiatives such as enterprise customer experience transformations, reporting directly to senior leadership and

Qualifications

• 10+ years of experience leading complex digital transformation, program management, or technology delivery initiatives.
• Proven experience delivering large-scale, cross-functional programs spanning business and technology.
• Bachelor's degree required; Master’s degree (e.g., MBA or MS) preferred.
• PMP certification is considered an asset.

Responsibilities

• Lead large-scale digital transformation programs from initiation through execution, implementation, and business adoption.
• Establish program vision, objectives, success measures, and roadmaps aligned to enterprise priorities.
• Develop and maintain integrated program plans across business, product, technology, operations, and vendor workstreams.
• Ensure alignment on scope, timelines, milestones, dependencies, deliverables, and expected outcomes.
• Drive accountability across multiple teams and stakeholder groups to achieve program objectives.
• Partner with product, technology, and business leaders to ensure delivery remains aligned to goals and customer outcomes.
• Establish and oversee program governance structures, delivery frameworks, execution plans, and operating rhythms.
• Manage complex interdependencies across multiple workstreams, products, and business units.
• Coordinate planning activities, milestone reviews, readiness assessments, and delivery checkpoints.
• Ensure clear ownership, decision-making processes, and escalation paths.
• Proactively identify, mitigate, and elevate risks, issues, and dependencies.
• Oversee change governance and ensure organizational readiness activities embedded in plans.
• Ensure adherence to enterprise delivery, governance, financial, reporting, ODF, and audit requirements.
• Building and maintaining integrated program plans.
• Managing RAID logs and dependency tracking.
• Facilitating working sessions, workshops, planning events, and executive reviews.
• Driving issue resolution and removing delivery blockers.
• Creating executive-ready status reports, presentations, and briefing materials.
• Supporting roadmap, release, and milestone planning activities.
• Partnering with Product Owners, Delivery Leads, and Scrum Masters to ensure execution remains on track.
• Directly project managing high-priority workstreams during critical delivery periods.
• Lead executive governance forums, steering committees, and transformation reviews.
• Build strong relationships across business, technology, operations, and digital experience teams.
• Manage stakeholder alignment across multiple segments, functions, and leadership teams.
• Provide clear, concise executive communications on program progress, risks, dependencies, decisions, and outcomes.
• Escalate issues requiring leadership intervention with context, options, and recommended paths forward.
• Influence without authority to drive alignment, execution across matrixed organizations.
• Act as a key connector between Digital Experience, Product, Technology, Operations, and business stakeholders.
• Build strong partnerships across GWAM, Canada Segment, Shared Capabilities, and Global teams.
• Proactively identify and address gaps in delivery ownership, handoffs, decision-making, and execution.
• Foster collaboration across functions to accelerate delivery and improve program outcomes.
• Champion a One Manulife mindset by driving alignment, transparency, and shared accountability across teams.

Skills

Program management

Executive comms

Agile delivery

Stakeholder mgmt

Cross-functional leadership

Risk mgmt

Tracking & reporting

Education

Bachelor's degree

Master’s degree (MBA/MS)

Tools

Jira

Confluence

Rally

Job description

Manulife/John Hancock seeks a Director of Digital Program Management to drive strategic, multi-year digital transformation programs across business units and technology teams in a hybrid, U.S. environment.

You will partner with executives to set vision, governance, and delivery plans, while also engaging hands-on to clear blockers and ensure timely outcomes. You will lead complex initiatives such as enterprise customer experience transformations, reporting directly to senior leadership and