Senior Director, Digital Transformation & Strategy

Fidelity Investments; Durham (NC); On-site; USD 180,000 - 240,000; Full time

Job summary

Fidelity Investments seeks a Director to lead high-priority digital transformation initiatives, delivering client value and business outcomes. You will drive cost-to-serve reduction, digital adoption, and scalable capabilities across the organization.

This role requires strong communication with senior leadership, data-informed decision making, and a customer-first mindset with ownership and curiosity to deliver measurable results.

Qualifications

• Proven experience in management consulting, digital strategy, or product leadership roles.
• Strong structured problem-solving and analytical skills.
• Customer-centric mindset with a passion for improving end-to-end digital experiences.
• Track record of driving large-scale transformation initiatives with measurable results.
• Executive communication and storytelling skills; comfortable presenting to senior leaders.

Responsibilities

• Apply a consulting-style problem-solving approach to identify and prioritize high-friction opportunities across client journeys.
• Develop and present data-driven business cases that align customer needs with enterprise value.
• Lead end-to-end execution of strategic initiatives—from hypothesis and design through delivery, adoption, and measurable outcomes.
• Partner cross-functionally with product, technology, operations, and analytics teams to drive transformation at scale.
• Use customer insights, data, and experimentation to inform strategy and continuously improve experiences.
• Shape and influence the roadmap for future transformation initiatives that streamline servicing and improve business performance.
• Communicate effectively with senior executives, synthesizing complex topics into clear, actionable recommendations.

Skills

Management consulting

Digital strategy

Product leadership

Executive communication

Data-driven decision making

Education

Bachelor’s degree

MBA or advanced degree

Job description

Fidelity Investments seeks a Director to lead high-priority digital transformation initiatives, delivering client value and business outcomes. You will drive cost-to-serve reduction, digital adoption, and scalable capabilities across the organization.

This role requires strong communication with senior leadership, data-informed decision making, and a customer-first mindset with ownership and curiosity to deliver measurable results.