Director, Hunger Prevention Operations

YMCA of Greater Boston; Boston (MA); On-site; USD 76,000 - 85,000; Full time

Benefits offered by this job

Free YMCA membership

Retirement plan

Health, dental, vision

Paid time off

Program discounts

Job summary

The YMCA of Greater Boston is seeking a Director of Operations for Hunger Prevention Programs, overseeing Mobile Markets, grocery bag distribution, and warehouse operations. Lead cross-functional teams and partner organizations to ensure safe, efficient food access services across Boston.

You will manage data reporting, inventory control, procurement, and volunteer engagement, while driving continuous improvements in service delivery and program impact.

Qualifications

• Bachelor's degree required.
• Five to seven years of progressive leadership experience in operations, logistics, warehouse management, food distribution, hunger prevention, nonprofit operations, or related field.
• Minimum of three years of supervisory experience.
• Experience with food access programs, warehouse operations, inventory management systems, and community-based services preferred.

Responsibilities

• Provide strategic and operational leadership for Mobile Markets, grocery bag distribution programs, warehouse operations, and community food access initiatives.
• Lead cross-functional collaboration across YMCA departments, Collaborative Food Access Hub partners, and community stakeholders to drive operational excellence.
• Oversee daily operations to ensure safe, efficient, equitable, and high-quality service delivery.
• Coordinate Mobile Market schedules, routes, partner site calendars, and distribution logistics.
• Ensure operational readiness, business continuity, and emergency food response capabilities across all hunger prevention programs.
• Develop and implement process improvements that enhance efficiency, inventory accuracy, customer experience, and program impact.
• Establish and monitor operational goals, service standards, and KPIs.
• Collaborate with internal and external stakeholders to support annual distribution of more than 2.5 million meals.

Skills

Leadership experience

Operations management

Logistics

Food distribution

Nonprofit operations

Education

Bachelor's degree

Five to seven years leadership experience

Tools

Inventory Management System (IMS)

Job description

The YMCA of Greater Boston is seeking a Director of Operations for Hunger Prevention Programs, overseeing Mobile Markets, grocery bag distribution, and warehouse operations. Lead cross-functional teams and partner organizations to ensure safe, efficient food access services across Boston.

You will manage data reporting, inventory control, procurement, and volunteer engagement, while driving continuous improvements in service delivery and program impact.