Director-HR Transformation, Change & Adoption

Maximus; San Juan (PR); On-site; USD 146,000 - 190,000; Full time

Job summary

Maximus is seeking a Senior Change Management Leader to drive large-scale transformations across the U.S. and India, focusing on AI-enabled change, learning, and organizational development.

You will translate strategy into workforce behavior, design learning journeys, and partner with executives to embed a culture of continuous improvement. A strong OD/HR background and certification are required.

Qualifications

• 10 years+ change management experience leading large multi-country transformations.
• Experience managing globally distributed teams (U.S. and India preferred).
• Hands-on experience with AI-enabled solutions for content, analytics and personalization.
• Background as an Learning & Organizational Development practitioner.
• Prosci or CCMP certification.

Responsibilities

• Translate strategy into workforce behavior and capability shifts.
• Connect change efforts across initiatives for a cohesive transformation.
• Lead a globally distributed team across the U.S. and India.
• Architect adaptive organization through AI adoption and data insights.
• Partner with executives to define the future way of working.
• Orchestrate complex transformations focused on measurable outcomes.
• Anticipate resistance and shape sentiment and engagement.
• Design learning journeys and leadership development programs.
• Act as translator between strategy and execution for leaders.
• Activate leader-led change and sponsorship of initiatives.

Skills

Change management

People leadership

AI in change

Learning & development

Executive communication

Strategic thinking

Agile experience

Global teams

Education

Bachelor's degree OD/HR

Master's degree OD/IO/HR/MBA

Tools

AI tools

Analytics platforms

Job description

Essential Duties and Responsibilities:

• Shape how the organization evolves—translating strategy into workforce behavior, capability, and mindset shifts that enable transformation at scale.

• Connect change efforts across initiatives—ensuring employees experience one cohesive, aligned transformation rather than competing priorities.

• Lead a globally distributed team across the U.S. and India, building a culture of ownership, creativity, and continuous improvement.

• Serve as a catalyst for a more adaptive, future-ready organization—where change is continuous, not episodic.

• Partner with executive leaders to define the future way of working—not just managing change, but rethinking how work gets done across people, process, and technology.

• Orchestrate complex transformations (e.g. talent migration, AI, organizational optimization) with a focus on measurable business outcomes, not just activity or deliverables.

• Anticipate resistance before it surfaces—understanding organizational dynamics and proactively shaping sentiment and engagement.

• Lead the human side of AI adoption—ensuring employees build trust, capability, and confidence in new technologies and ways of working.

• Integrate AI into the practice of change management itself—using AI to enhance insights, accelerate content creation, and personalize the change experience.

• Use data and insights to continuously refine strategies—focusing on adoption, proficiency, and sustained behavior change, not just launch success.

• Design and deliver compelling employee experiences that influence behavior—moving beyond communications to immersive, learner-centered approaches.

• Create a culture of experimentation—testing new engagement approaches, iterating based on data, and scaling what works.

• Bring a strong Learning & Organizational Development lens—embedding capability building, upskilling, and leadership readiness into every transformation effort.

• Act as a "translator" between strategy and execution—turning high-level vision into clear, actionable pathways for leaders and teams.

• Build and activate leader-led change—equipping executives and managers to actively sponsor, role model, and reinforce change.

Minimum Requirements

- Bachelor’s degree in a relevant field (Organizational Development, HR, Communications, Business, Industrial/Organizational Psychology, or related).

• 10 years of progressive change management experience, including leading large, complex, multi-country transformations.

• Demonstrated people-leadership experience, including managing globally distributed teams (U.S. and India strongly preferred).

• Hands-on experience both implementing AI-enabled solutions and using AI tools to accelerate change work (content, analytics, personalization).

• Background as a Learning & Organizational Development practitioner — designing learning journeys, capability models, or leadership development programs.

• Recognized change management certification (Prosci, CCMP, or equivalent).

• Outstanding executive communication, facilitation, and storytelling skills.

• Master’s degree in OD, I/O Psychology, HR, or MBA.

• Experience in government services, regulated industries, or large-scale HR transformations (e.g., centralization, vendor transitions, AI/automation rollouts).

• Familiarity with Agile delivery and human-centered design.

• United States based with experience supporting distributed teams.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$146,000

Maximum Salary

$190,000