Director, Head of Client Service - Private Credit

Atlantic Group; New York (NY); Sur place; USD 210 000 - 360 000; Plein temps

Résumé du poste

Atlantic Group in New York, NY seeks a seasoned client service and investor relations leader to direct the end-to-end experience for institutional and intermediary investors on a $10B+ private credit platform. You will build senior client relationships, oversee reporting, DDQs/RFPs, and bespoke requests, and partner across IR, Investment, Operations, Finance and Legal to deliver seamless coverage.

You will also drive scalability, lead a high-performing client service team, translate client

Qualifications

• 10+ years in investor relations or client service within private credit or alternative asset management.
• Strong knowledge of loan tapes, corporate credit data, and institutional reporting.
• Experience supporting sophisticated institutional investors with complex diligence and reporting.

Responsabilités

• Lead client service strategy and delivery across a private credit platform.
• Own end-to-end client experience for institutional and intermediary investors.
• Build and maintain senior relationships with key clients and strategic partners.
• Partner with IR, Investment, Operations, Finance, and Legal for seamless client coverage.
• Oversee investor reporting, DDQs/RFPs, quarterly materials, and bespoke client requests.
• Drive service standards, processes, and scalability as the platform grows.
• Develop and lead a high-performing client service team.
• Identify client needs and translate feedback into business improvements.
• Support fundraising, client retention, reups, and strategic account planning.

Connaissances

Investor relations

Client service

Credit operations

Institutional reporting

Diligence

Client communications

Leadership

Description du poste

Firm: $10B+ Private Credit / Private Equity Fund

Location: New York, NY

Responsibilities:

• Lead client service strategy and delivery across a ~$10B+ private credit platform.
• Own the end-to-end client experience across institutional and intermediary investors.
• Build and maintain senior relationships with key clients and strategic partners.
• Partner with Investor Relations, Investment, Operations, Finance, and Legal to deliver seamless client coverage.
• Oversee investor reporting, DDQs/RFPs, quarterly materials, and bespoke client requests.
• Drive service standards, processes, technology, and scalability as the platform grows.
• Develop and lead a high-performing client service team.
• Identify client needs and translate feedback into actionable business improvements.
• Support fundraising, client retention, re-ups, and strategic account planning.
• Serve as a senior representative of the firm, bringing strong judgment, commerciality, and private markets expertise.

Requirements:

• 10+ years of experience in investor relations, client service, credit operations, or a related function within private credit or alternative asset management, with strong knowledge of loan tapes, corporate credit data, and institutional reporting.
• Proven experience supporting sophisticated institutional investors, including complex diligence, reporting, and client communications, with excellent written, verbal, technical, and organizational skills.
• Entrepreneurial, self-directed leader with strong ownership and execution skills; experience managing or mentoring staff is a plus