Director, Client Executive

BNY Mellon; New York (NY); On-site; USD 150,000 - 200,000; Full time

Job summary

BNY Mellon is seeking a Director, Client Executive for its Issuer Services Corporate Trust team, based in New York City or Everett. This role focuses on developing client relationships, revenue retention, and strategic consulting for large clients.

The ideal candidate will have at least 15 years of relevant experience in CLOs and Credit, with a strong preference for those with experience in the Asset Management segment. Responsibilities include strategizing client management and promoting firm services.

Qualifications

• Minimum 15 years of relevant work experience in CLOs, Credit, and Private Credit.
• Experience selling across the Asset Management segment is preferred.

Responsibilities

• Develops strategic plans for managing and growing client relationships.
• Consult with large clients on their strategic vision and firm capabilities.
• Promote firm services/products for growth and client satisfaction.
• Track and report on relationship strategy/results for assigned portfolio.

Skills

Client relationship management

Strategic planning

Industry trend analysis

Revenue retention strategies

Education

Bachelor's degree or equivalent

Advanced/graduate degree preferred

Job description

We're seeking a future team member for the role of Director, Client Executive to join our Issuer Services Corporate Trust team. This role is located in New York City, NY or Everett, MA.

Responsibilities

• Independently develops the strategic plan for managing and growing existing client relationships, with a focus on revenue retention, while identifying opportunities to evolve client business.
• Has developed significant expertise on industry trends, competitor services/offerings and client's business environment.
• Consult with significantly large sized clients on their strategic vision and how the firm can help them achieve that vision, and is the primary client advocate and ultimate escalation point for client satisfaction.
• Promotes firm services/product offerings that solve client challenges and achieve account growth, and evaluate and structure deal (pricing, contract terms, etc.) to determine the optimal terms for both the client and the firm.
• Develop, track, and report on relationship strategy/results for assigned client portfolio.
• Work closely with business development teams to ensure relationship management strategy is executed by account management and client service teams.
• Recommend areas for firm through leadership efforts based on client feedback, and may deliver leadership feedback both internally and externally to clients.
• Responsible for achievement of organic and incremental growth (revenue, asset) goals within assigned client portfolios.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.
• 15+ years of relevant work experience in CLOs, Credit and Private Credit; experience selling across the Asset Management segment preferred.